- Report: #479195
Report - Rebuttal - Arbitrate
Complaint Review: Chase Visa - JP Morgan Chase - Chase Cardmember Services - Chase Executive Offices
Chase Visa - JP Morgan Chase - Chase Cardmember Services - Chase Executive Offices6507 Fairdel Ave Baltimore, Maryland United States of America
Chase Visa - JP Morgan Chase - Chase Cardmember Services - Chase Executive Offices JP Morgan Chase, chase cardmember services. Chase so desperate for unjust $15 late fee they are willing to lose a customer. Baltimore, Maryland
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This company "Chase" is so desperate they are willing to collect an unjust late fee and lose a customer. I understand late fees and am willing to pay the fee if in fact I am justly late. However, I reported my change of address over a month ago.
I waited and never got an invoice when my other bills arrived. I pulled my charges for that month and made payment in full without the invoice. I sent a letter along with my payment explaining that I did not receive an invoice. Chase claims they received the payment 1 day late.
For that they charged me $15 late fee and $1.00 finance charge because the payment was not made in that billing cycle. I attempted to report this to chase and their supervisor "Mr Hanes" repeted like a broken record that it is my responsibility to change my address. This company obviously has no interest in the customer, but with these kind of practices I am surprised legal actions have not been taken against Chase already.
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This report was posted on Ripoff Report on 08/13/2009 07:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Visa-JP-Morgan-Chase-Chase-Cardmember-Services-Chase-Executive-Offices/Baltimore-Maryland-21206/Chase-Visa-JP-Morgan-Chase-Chase-Cardmember-Services-Chase-Executive-Offices-JP-Morg-479195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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