- Report: #1092054
Report - Rebuttal - Arbitrate
Complaint Review: Chase bank
Chase bank Coupon scam, failure to pay Texas
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Recently Chase gave $200 coupons for new customers. I was excited as I was looking to change banks. I went online and opened a new account depositing the $25 minimum to open the account planning to deposit the additional funds to meet the $100 requirement once I received the atm card. Everything went smoothly the account opened fine with coupon applied. A week later I received a letter from chase stating that they closed the account due to "fraudulent activity". I called them to find out what they were talking about and was informed that I took too long opening the new account online (I spent 3 minutes opening the account online from start to finish)
And I would need to go into a branch to verify my identity. I went into the branch provided my ids explained the situation and deposited $100.00. Everything was good called back the phone support to tell them I went to the branch and for them to remove the fraud alert. They removed the alert and I asked the woman I spoke with how this would affect my coupon and was assured it would not affect my coupon so long as my direct deposit was set up. My direct deposit went into my account well before chases deadline in fact 2 direct deposits hit before the deadline.
I was supposed to receive my $200 in my account 10 days after my direct deposit hit my account. Waited 10 days and nothing. Called chase again on Sunday and was told that everything looks good and the $200 will be credited on Monday. Monday came and still no $200. Called chase yet again and was told that the account that the coupon was on was closed so the coupon was not applied. Explained to them that chase closed the account not me and I have spoken with several times and was assured the coupon was fine still. I was told I need to go into a branch and speak with a manager as there was nothing they could do for me by phone. Went to the branch spoke with the manager and explained the entire situation.
He pulled the accounts up and told me that the coupon never would have worked because chase closed the account right after it was opened. He said had I opened the account in the branch he could credit me the $200 but because it was opened online there was nothing he could do. He instructed me to call back to chase by phone and speak with a manager there because he couldn't do anything.called back to chase and spoke with a senior specialist who said the most they could do was file a complaint on my behalf which she stated "is taken very seriously" but could not say whether they would resolve this or even if that they would definitely contact me. So long story short I'm left with too bad so sad And no $200
This report was posted on Ripoff Report on 10/15/2013 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-bank/Texas-75056/Chase-bank-Coupon-scam-failure-to-pay-Texas-1092054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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