I purchased their membership online to save money on hotels trips etc. Two weeks later i used them i had numerous problems so they sent me to a land line [telephone],i was going on a cruse for my 25th wedding aniversary I asked for a room close to the cruiseport in fort lauderdale fl. The person told me he just returned from such a hotel [holiday inn cruiseport],told me that it was verry nice and across from the cruiseport.So we booked it,he told me he would send me a confirmation e-mail never did .I called him back he said dont worry your all set. We got to florida called h.inn cruseport, they tell me your not booked here i gave them my confirmation #, they tell me you are booked in at plantation h. inn.,and they were full for the night.so we climbed in a taxi went to plantation h.inn 100.00$ plus 20.00$ for bags .I callaed cheap trips they told ME that there was nothing they could do for me.ASKED ME IF I WANTED ANOTHER hotel .At this point i closed the line and took the hotel room .Next day 120.00$ to the cruiseport. This company has called at least 5 times to sell me their deluxe package.Every time i tell them of this problem they tell me there sorry and close the line. Do you want a company like this to handle your vacation, not me .I travel often be sure i will never use this company again.P.S.The reason for this report is that someone called me tonight from this company CHEAP TRIPS I told her my problem she told me to do this report and that they should give me my money back "taxi fare".