- Report: #391089
Report - Rebuttal - Arbitrate
Complaint Review: CheapTickets CheapTieckets.com
CheapTickets CheapTieckets.comcheaptickets.com Internet U.S.A.
CheapTickets.com CheapTickets Double billed after website error, dragging their feet on refunding, no refund on service charge Internet
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Problem #1 - After trying to buy tickets online, an error msg appeared on their webpage stating that the search results were no longer available (Message 1010). OK - no problem, I understand, so I searched again and purchased my tickets. Then I get 2 email confirmations - the first transaction really did go through! I now have 2 tickets for the same flight.
Problem #2 - They make it vary awkward to cancel and you don't really know if you can. After receiving an email from their Customer Service dept, I went ahead and canceled, but then they say that 1) they will still charge you the $5.99 service charge (even though this error was their fault) and 2) "it may still take a couple of billing cycles to refund this on your credit card, so just wait for us to issue a credit." Riiiight!!! No, I disputed the payment with my card card issuer.
The credit card company requires a lot of documentation and you must pay the postage and you should probably send it certified or at least delivery confirmation. The bottom line - CheapTickets may have originally saved me $2 or $3 on my flight, but now I'm spending hours fighting this false billing and spending more than $5 on postage and photocopying. CheapTickets - NEVER AGAIN!
This report was posted on Ripoff Report on 11/13/2008 08:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/CheapTickets-CheapTiecketscom/internet/CheapTicketscom-CheapTickets-Double-billed-after-website-error-dragging-their-feet-on-re-391089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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