- Report: #756348
Complaint Review: CheapTickets.com
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| CheapTickets.com 500 West madison Street, STE 1000
Chicago, Illinois United States of America |
|
CheapTickets.com Scam artists, Mis-informed representatives, Poor Customer Service Chicago, Illinois
*Author of original report: CheapTickets Update (from customer)
*UPDATE Employee: CheapTickets Update
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What I received was not what I booked. When I called in to ask for the changes, the company wanted to charge me. Then when I asked for a refund, they refused.
I also purchased the travel insurance. The representative insured me that if I needed to cancel for any reason, that the travel insurance would take care of all of this. When I called the travel insurance, I was told that I was given the wrong information. I could only cancel for specific reasons and I had to file an actual claim with the insurance company.
CheapTickets is a big scam! Their representatives are not well informed and the customers are left frustrated. The supervisor (Darvin) was no help what-so-ever!
CheapTickets and Orbitz have merged. Do not book with either of them!
This report was posted on Ripoff Report on 07/24/2011 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/CheapTicketscom/Chicago-Illinois-60661/CheapTicketscom-Scam-artists-Mis-informed-representatives-Poor-Customer-Service-Chicag-756348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
CheapTickets Update (from customer)
AUTHOR: T - (U.S.A.)
SUBMITTED: Monday, August 01, 2011
Thank you Lynn.
#2 UPDATE Employee
CheapTickets Update
AUTHOR: Cheaptickets - (USA)
SUBMITTED: Tuesday, July 26, 2011
My name is Lynn, and I am part of the Cheaptickets Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me your Cheaptickets Record Locator and I will review your account, and respond back to you. Our email address is customerrelations@cheaptickets.com. Please enter my name in the subject line.
I look forward to hearing back from you.
Sincerely,
Lynn
Cheaptickets Customer Relations
