- Report: #216403
Report - Rebuttal - Arbitrate
Complaint Review: CheapTickets.com
CheapTickets.com THIEVES!!! cheaptickets.com Ripoff Internet
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Well, 60 days have come and gone, so has 90 days for that matter. I have called the customer service agents just to be hung up on, told that I am overreacting, told that I am not important enough to speak to a supervisor. I was told by a supervisor on 3 seperate occations that I will have my money within the week and it has not happend.
I wrote a letter that was never responded to. I contacted the Better Business Bureau and in the complaint included all of my information including ticket #, sale confirmation and cancellation confirmation, I was then contacted by a customer service rep via email and was told that I did not include sufficient information to locate my record. I replied and did not recieve a response, so I responded to the BBB complaint and recieved a response within a week, saying that they needed more information. I responded with the cancellation confirmation email that I received from CheapTicket.com. The rep thanked me for the information and told me she would get back to me ASAP. It's been 3 weeks.
Do not do business with this company they are theives. Had I come to rip-off Report.com first I would never have purchased a ticket through this company. Outsourcing is going to be the end of good customer service everywhere. I am now extremely weary of making purchases online b/c of this experience.
Bronx, New York
This report was posted on Ripoff Report on 10/18/2006 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/CheapTicketscom/internet/CheapTicketscom-THIEVES-cheapticketscom-Ripoff-Internet-216403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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