• Report: #1156415

Complaint Review: CheapTickets.com

  • Submitted: Fri, June 20, 2014
  • Updated: Mon, July 14, 2014

  • Reported By: Cool Family Upset — Buckely Washington
Internet USA

CheapTickets.com Trip Network, Inc. (d/b/a CheapTickets) Purchased Cancel Insurance for full refund - charged $ for poolicy - policy not activated - Refused Refund Chicago Inil

*UPDATE Employee: Cool Family Upset

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i booked two months out with bought cancel insurance that promised I could cancel with a full refund. After checkout, nothing stood out as an issue. No message stated "we can not complete your insurance purchase is it is not available in the state you listed." Instead, they WANTED me to purchase this policy then later claim they was a link in "fine print" that the policy is not valid in my state.  They succcessful played "the game" and kept the money for themselves, almost $400.

 I took snapshot of the screeens and at no time did it state their insurance was not good in my state. They claim if I can clicked on MANY of the links I would have learned this, yet their web site took my policy money and did halt the purchase. Also, I can NO idea I was buying from a third party as it did not state that.  After I bought my policy it stated they do not underwrite in WA so not policy coverage, yet they took the money. They refuse a refund.  How would I have know this at check out! I have all the pasted linked they say I needed to look at and it DOES NOT state that. It did not state that until after I checked the third policy web site directly. Also, they deleted all my information I assume that I could not pull use that later, yet I had copies!

Then about two days after I purchased three fights , I had to cancel ALL flights and rebook. I could not cancel on the phone as their phone on June 18th at apx 5:30 said to call back for hours (a recording). So, I canceled and attempted to rebook on their web site, and I did so successfully.

As stated, No refund was offered, so I called and they said "you did not purchase insurance" yet I was billed and charged it and they took the money for the insurance fees for BOTH flights. So, I called their partner insurance and LATER they told me they do not offer the insurance in the state and cheap ticket knew that so they were surprised it let me buy the insurance on their site!  

Cheapticket web site NEVER told the insurance was not available at booking and at purchase. The site told ME after I bought the tickets that my insurance was not purchased via a e-mail AFTERWARD WHICH IS TOO LATE TO DO ANYTHING AND THEY STILL TOOK THE INSURANCE PREMUIM TOO. Clearly, fraud!

1). They took money for cancel insurance clearly making it look like I was buying it from them directly  2). They made it appear it was their insurance program at check out then later said it was a third party company AFTER I bought it from them direclty! 3). They refused a refund 4). They took over almost $400 in less one minute and refuse to refund even with a flight that is months out and not full 5). I called Customer Service and said they would offer credit then sad changed and said "you need to call the airlines that are on the booking for credit." When I asked why all the hoops, they said "we can not pull those up right now cause the airlines are holding the tickets."  I called the airlines and they said they did not show me ticketed!  So, thing kept changing from the point.

In the end, cheaptickets claimed I did not ALL the links and said " In reviewing your online logs, I find that we presented the link "learn more," which takes you to Allianz terms and conditions and exclusions.  Please know that it was not documented at any time during the booking process that if canceled you would be guaranteed a refund.However, the airline ticket fare rules were supplied via a link, which stated the tickets were nonrefundable. In Allianz terms and conditions, customers are asked to enter their state, and upon entering Washington, it would advise that this product is not offered for this state.  Regrettably, you did not click on the link provided to view the terms and conditions, and exclusions. 

However, on the link it was not there. I had BofA credit card company review all the link and they agreed the purchase either (they can some disclosure on the charge I guess).

This report was posted on Ripoff Report on 06/20/2014 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/CheapTicketscom/internet/CheapTicketscom-Trip-Network-Inc-dba-CheapTickets-Purchased-Cancel-Insurance-for-f-1156415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Cool Family Upset

AUTHOR: Custrelsgal - ()

Hi Cool Family Upset,

My name is Lynne; I’m a member of the CheapTickets Customer Relations Team. Please email us at socialnetwork@CheapTickets.com;and provide your CheapTickets Confirmation #, so we may investigate further.

Thank you for reaching out.

Kind Regards,


CheapTickets Customer Relations

Chicago, IL

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