Cheaphumidors.com Not to be trusted or counted on. Tampa Florida

When I didn't receive the items on a Monday I reached out to Customer Servce through their email system. With no response I reached out again on Tuesday. On Wednesday I received an email stating the website was wrong when I ordered the 15 humidors and they're actually out if stock. I had already purchased $300 worth of cigars to go in these humidors as gifts to my customers that week. I paid the extra shipping to get the items by that Monday as I flew out of town that Tuesday morning. Both of my emails on Monday and Tuesday Requested they ship to my hotels in two separate cities that week so I could give to my customers. Furthermore I begged them to let me know ASAP if they could NOT do this so I could find an alternative solution. I got an email on Wednesday simply telling me the items had shipped. At that point I figured I would ship the Christmas presents to those customers and have the remaining humidors to hand out to additional customers this week. When the shipment arrived the humidors were not included. What I received was the free gifts. I quickly checked my email to see they had refunded the money to my account. Not having enough time to have anyone ship a similar product to me, I flew out the following Monday, December 15th unable to provide the Christmas presents to those customers as well. I attempted to contact David Sabot, President of Cheaphumidors.com to no avail. He has himself well insulated and apparently does not want to be bothered by the likes of a customer. I'll have the time over the holidays to post every where I can online about this horrible experience with cheap humidors.com. I depended on them like I have in years past to deliver. They did not. But here's the worst part; it's never about the fact you made a mistake of failed a customer. It's ALWAYS about how you recover from it. If someone had got back to me on that Monday and offered an alternative solution or at the very least let me know they couldn't deliver, I could have found an alternative solution. Instead I got strung out and had nothing to give my customers as I traveled 8 different cities over a two week period of time. And if anyone at cheap humidors.com bothers to read this, I'm certain they'll dismiss it and move on with their day. Including David Sabot.