- Report: #910119
Report - Rebuttal - Arbitrate
Complaint Review: Cheapoair
Cheapoair213 West 35th Street, Suite 1301 New York, New York United States of America
Cheapoair Sam Jain; Ross Bogitch -Fraud, Unavailable Customer Service- New York, New York
*Author of original report: Ross Bogitch - ERROR!
*Author of original report: Resolved!
*UPDATE EX-employee responds: ERROR!
*UPDATE Employee: Kathryn
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There was a refund on July 9 followed by a second charge in full. The total amount to be refunded is $2,352.
Over the past 2 days I have called customer service and billing department numerous times to no avail. The hold times have exceeded 1 hour. When finally speaking to a rep. I have been "diconnected" by them twice. This is unacceptable. I have been told the cancellation was valid, and I would see a total refund in my account. [continued below]....
If I do not receive a response to the numerous emails and phone calls within the 24 hour response gaurantee, I will be disputing the charges with my credit card company. Furthermore, I will file complaints with the Better Business Bureau and the NY Attorney General's office.
This report was posted on Ripoff Report on 07/11/2012 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cheapoair/New-York-New-York-10001/Cheapoair-Sam-Jain-Ross-Bogitch-Fraud-Unavailable-Customer-Service-New-York-New-York-910119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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