- Report: #811505
Report - Rebuttal - Arbitrate
Complaint Review: Cheapoair
Cheapoair Promised refund, but denied later Internet, Internet
*UPDATE Employee: CheapOair
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Please read if you are planning to purchase a ticket from
Cheapoair. You might thank me later.
I took a trip to the Philippines in early 2011. Originally,
I purchased a round-trip ticket for about $1,000. My connecting flight was missed in San
Francisco (my fault). The airlines
instructed me to work it out with the agency which sold me the ticket in the
first place, Cheapoair. They told me I could take another flight out in two
days (the earliest) and could have the difference in my ticket refunded to me.
However, they told me I would have to pay for another round-trip ticket upfront
(about $1,600). Later, the AIRLINES were going to refund my money, they told
me. They also said it would take about two months to get my refund. After spending two days in San Francisco, I
caught the scheduled flight and finished my trip.
After two months, I contacted both the airlines and
Cheapoair to see where my refund was.
Below are three emails received from Cheapoair. This does not include the phone conversation
and my attempts to connect via their website.
1) If I am not entitled to a refund, I should have been told
that before purchasing another ticket.
2) If I was sold a ticket and informed incorrectly, most
reputable companies would eat the cost and refund the money anyway, especially
since an authorized representative PROMISED via phone AND email.
3) ALL reputable companies would communicate quickly to
resolve an issue relating to their services.
Cheapoair rates VERY POORLY in this regard. They ignore your communication often (unless
you are purchasing from them).
If I would have known that it would cost me $2,600+ to take
my trip, I would have made other plans!
Please read below if you plan to purchase form
---------- Forwarded message ----------
Date: Wed, Apr 27, 2011 at 3:00 PM
Subject: Cancellation and refund booking # 701xxxx
As per our conversation over the phone, We have canceled
7015097 with a $350.00 cancellation fee . Your refund amount
kindly allow 1 2 billing cycles for the refund to reflect
account. This is the time frame the airline takes to process
Please note that $200.00 will be charged upfront on your
credit card and
the remaining $150.00 will be deducted from your credit
amount with the
Thanks & Regards
Customer Service Executive
213 West 35th Street
Suite # 1301
New York,NY 10001
Toll Free: (866) 636 9088
PHONE: (212) 478 0335
FAX :(646) 216 9114
From: "firstname.lastname@example.org" <email@example.com>
Date: September 22, 2011 1:40:23 PM PDT
Subject: [#29xxxx]: Cancellation and refund booking #
Thank you for contacting us at CheapOAir.com in regards to
your booking # 701xxxx.
First let me apologize for the confusion that this
cancellation may have caused you. While this ticket is normally non refundable
since a segment of the ticket was used, I have gone ahead and submitted a
request be processed for the unused portion of your ticket. As long as this is
approved you will receive an email with the amount of your refund at the time
it is processed.
If you have any further questions or concerns please feel
free to contact us again.
Date: October 6, 2011 7:37:57 AM PDT
Subject: [#95xxx]: Booking # 701xxxx
Thank you for contacting the Billing Department; we
apologize for the delayed response. We have been in contact with the airlines
on several occasions in an effort to get this matter resolved. in order for us
to process a refund on your behalf, all of the flight segments must be open.
United Airlines has collected their payment for the first segment of your
flights; and that segment is now showing used. Due to this we are unable to
process the refund. Unfortunately there is nothing more that we can do on our
end, as Asiana Airlines is unable to re-open the flight segment. Please follow
up with the Airline if you would like to pursue the refund further. We
sincerely regret that we were unable to provide you with a better outcome.
This report was posted on Ripoff Report on 12/19/2011 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cheapoair/internet/Cheapoair-Promised-refund-but-denied-later-Internet-Internet-811505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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