- Report: #993094
Report - Rebuttal - Arbitrate
Complaint Review: Cheapoair
Cheapoair cheapoair.com Lying Customer Service Internet
*UPDATE Employee: cheapoair
I found a better solution through the airline and they said they made the changes but only cheapoair could re-issue the ticket. I called them to re-issue. After confirming the new route, they said they would re-issue. When the email came, it was the one with the 12 hour layover.
I called back to discuss. First, he said I had confirmed the 12 hour layover and could pull the tape to confirm. So, I said pull the tape. Instead, he started arguing that the new flight didn't exist, although I could see it on their system and other systems. KLM must have lied when they said they booked me on it.
But then, he said if I could get booked on it, they would re-issue, so hang out and call KLM again. Sounded like a way to get me off the phone. Still trying to reach a supervisor about this.
This report was posted on Ripoff Report on 01/07/2013 10:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cheapoair/internet/Cheapoair-cheapoaircom-Lying-Customer-Service-Internet-993094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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