• Report: #993094

Complaint Review: Cheapoair

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  • Submitted: Mon, January 07, 2013
  • Updated: Tue, January 08, 2013

  • Reported By: mcgreen23 — Los Angeles California United States of America
Cheapoair
Internet United States of America

Cheapoair cheapoair.com Lying Customer Service Internet

*UPDATE Employee: cheapoair

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I had a flight leaving 6 am, Kilimanjaro to Zanzibar, with a one hour layover in Nairobi. 6 am flight got canceled and the suggested alternative was leaving for Nairoibi the night before and having a 12 hour layover at the airport overnight. I contacted cheapoair to see if there was a better alternative. They said to contact the airline and see. 

I found a better solution through the airline and they said they made the changes but only cheapoair could re-issue the ticket. I called them to re-issue. After confirming the new route, they said they would re-issue. When the email came, it was the one with the 12 hour layover. 

I called back to discuss. First, he said I had confirmed the 12 hour layover and could pull the tape to confirm. So, I said pull the tape. Instead, he started arguing that the new flight didn't exist, although I could see it on their system and other systems. KLM must have lied when they said they booked me on it. 

But then, he said if I could get booked on it, they would re-issue, so hang out and call KLM again. Sounded like a way to get me off the phone. Still trying to reach a supervisor about this.

This report was posted on Ripoff Report on 01/07/2013 10:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cheapoair/internet/Cheapoair-cheapoaircom-Lying-Customer-Service-Internet-993094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

cheapoair

AUTHOR: Renee customer service - (U.S.A.)

We have received your email query regarding the above concern. We will be contacting your shortly for further assistance.  Very sorry for the inconvenience!

Cheapoair.com
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