• Report: #432215

Complaint Review: Cheapoair

  • Submitted: Mon, March 09, 2009
  • Updated: Mon, April 20, 2009

  • Reported By:Bainbridge Pennsylvania
Cheapoair
cheapoair.com Nationwide U.S.A.

Cheapoair They booked oneway instead of round trip!! I didn't book one way!!!! New York New York

*UPDATE Employee: Oneway was not booked

*UPDATE Employee: Oneway was not booked

*UPDATE Employee: Oneway was not booked

*UPDATE Employee: Oneway was not booked

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Here is the letter I sent to a customer service person with cheapo air. To give you the short verson. I bought 2 ROUND TRIP tickets and they say it's only One way. I know I bought round trip because I verified the two flights with my in-laws whom they were for to make sure they could make them.

DON"T USE CHEAPOAIR.COM!!!

Greetings,
I found your information on a traveler discussion board. I am writing as a last resort before also sending all of what I am about to tell you to the Oregon State Attorney General.

Before I begin here is the booking number, 1790619.
On January 17th My father and mother in-law asked me to please find them a flight to fly out to Pennsylvania so they could visit us. Because of circumstances beyond their control they didn't have access to internet at that time that is why they asked me to do it. I searched quite a few online travel search companies and somehow also found Cheapoair. You were the lowest at that time for a ROUND TRIP ticket from RDM to MDT and even though I had never used you before I thought I would try.
Again I did a search for round trip leaving on March 14th and returning March 21 on all the sites I checked. If I only did a search for one way I would not have had to enter my return date in your system! (I checked!) I saw that both flights were early in the morning and since I was not sure if that would work I called my in-laws to double check the times with them. They said that the early mornings were not a problem and to book their flights. I went ahead with the booking and used their email for this. They were not able to remedy their computer problems and Yesterday I got forward their info since they thought it best for me to get all the emails they couldn't. I then saw that your system booked a one way and NOT ROUND TRIP. I know this is past 24 hours, neither of us had access to their emails until now.

After spending almost 20 min on hold at 12am eastern time this morning and talking to Verona at your customer service She says that all they show is that I wanted a one way ticket and that it was way past 24 hours.
At one point we were thinking about bringing my husbands grandparents out as well and about 2 weeks after the original flight was booked (when I still thought that I paid $909 for 2 round trip tickets) I did a search on all the sites again for round trip tickets from Sacramento to Harrisburg, PA and found that they were close to the same price as the ones I had gotten for my in-laws. And again your system was still the best deal on the ROUND TRIP even from this other location. I have booked many flights for my family online with many other sites and have never booked a one way when I wanted a round trip. If the return flight was no longer available I should have been notified and given the option of not accepting the ticket purchase!

At that time I am sure I would have gone elsewhere! Your system booked me a one way when it should have been round trip and now the cost of flights has gone up!! I am extremely upset about this. I was as kind as possible with your customer service but she kept trying to say I just messed up on my booking from when I had done the initial search. I told her I think I would have noticed if I had done a search and then went to book it and found it half prince from what I had just seen.

I am not asking for much, I am not a scammer, I am a disgruntled customer who wants to know what you will do to make this right. If I can't get satisfaction from you I will also forward this letter to your CEO, Sam Jain, and the Oregon Attorney Generals office to see what can be done. After having my issue I did some searching online and found that your company is plagued with overcharging and mistakes. I will be advising my in-laws, if they haven't already, to check their credit card statement to make sure you didn't over charge them for this mistake as well.

Please let me know if you need any other information and how we can get this resolved to get my in-laws a flight back to Redmond, OR from Harrisburg, PA on March 21st. There is no way we are going to pay double for what should have been paid in full.

Shortshooter
Bainbridge, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 03/09/2009 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cheapoair/nationwide/Cheapoair-They-booked-oneway-instead-of-round-trip-I-didnt-book-one-way-New-York-Ne-432215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Oneway was not booked

AUTHOR: Renee Customer Service - (U.S.A.)

The above complaint I have researched very thoroughly and provided her with all the screen shots of the flights she booked. She never searched for roundtrip on our website, they were always oneways.

She also had her confirmation for two weeks but didn't call us until a week prior to the trip to tell us the flights are wrong. She insisted that she booked for her inlaws but their computer wasn't working so they could not get the confirmation right a way. Okay, so now it's two weeks later, and we are now responsible for an error that was not made by us, but the person who actually booked on line, and didn't verify her reservation before submitting for purchase, and not reviewing the reservation for two weeks because the computer was broken!
She wanted us to pay the airfare difference, where is the responsibility of the customer? should she not be responsible for alerting us immediately, should she not of reviewed the entire flight booking before she hit "purchase". CheapOair.com will address the issue and do all we can within the first 24hours, however 2 weeks later, it is no longer our responsibility to pay any additional amount owed to get the travelers back home.

This also could of been a change of plans, but it's easier to blame the travel site. I am very sorry that this has caused the purchaser additional expenses, but there is an obligation that one must have when making purchases on line.
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#2 UPDATE Employee

Oneway was not booked

AUTHOR: Renee Customer Service - (U.S.A.)

The above complaint I have researched very thoroughly and provided her with all the screen shots of the flights she booked. She never searched for roundtrip on our website, they were always oneways.

She also had her confirmation for two weeks but didn't call us until a week prior to the trip to tell us the flights are wrong. She insisted that she booked for her inlaws but their computer wasn't working so they could not get the confirmation right a way. Okay, so now it's two weeks later, and we are now responsible for an error that was not made by us, but the person who actually booked on line, and didn't verify her reservation before submitting for purchase, and not reviewing the reservation for two weeks because the computer was broken!
She wanted us to pay the airfare difference, where is the responsibility of the customer? should she not be responsible for alerting us immediately, should she not of reviewed the entire flight booking before she hit "purchase". CheapOair.com will address the issue and do all we can within the first 24hours, however 2 weeks later, it is no longer our responsibility to pay any additional amount owed to get the travelers back home.

This also could of been a change of plans, but it's easier to blame the travel site. I am very sorry that this has caused the purchaser additional expenses, but there is an obligation that one must have when making purchases on line.
Respond to this report!
What's this?

#3 UPDATE Employee

Oneway was not booked

AUTHOR: Renee Customer Service - (U.S.A.)

The above complaint I have researched very thoroughly and provided her with all the screen shots of the flights she booked. She never searched for roundtrip on our website, they were always oneways.

She also had her confirmation for two weeks but didn't call us until a week prior to the trip to tell us the flights are wrong. She insisted that she booked for her inlaws but their computer wasn't working so they could not get the confirmation right a way. Okay, so now it's two weeks later, and we are now responsible for an error that was not made by us, but the person who actually booked on line, and didn't verify her reservation before submitting for purchase, and not reviewing the reservation for two weeks because the computer was broken!
She wanted us to pay the airfare difference, where is the responsibility of the customer? should she not be responsible for alerting us immediately, should she not of reviewed the entire flight booking before she hit "purchase". CheapOair.com will address the issue and do all we can within the first 24hours, however 2 weeks later, it is no longer our responsibility to pay any additional amount owed to get the travelers back home.

This also could of been a change of plans, but it's easier to blame the travel site. I am very sorry that this has caused the purchaser additional expenses, but there is an obligation that one must have when making purchases on line.
Respond to this report!
What's this?

#4 UPDATE Employee

Oneway was not booked

AUTHOR: Renee Customer Service - (U.S.A.)

The above complaint I have researched very thoroughly and provided her with all the screen shots of the flights she booked. She never searched for roundtrip on our website, they were always oneways.

She also had her confirmation for two weeks but didn't call us until a week prior to the trip to tell us the flights are wrong. She insisted that she booked for her inlaws but their computer wasn't working so they could not get the confirmation right a way. Okay, so now it's two weeks later, and we are now responsible for an error that was not made by us, but the person who actually booked on line, and didn't verify her reservation before submitting for purchase, and not reviewing the reservation for two weeks because the computer was broken!
She wanted us to pay the airfare difference, where is the responsibility of the customer? should she not be responsible for alerting us immediately, should she not of reviewed the entire flight booking before she hit "purchase". CheapOair.com will address the issue and do all we can within the first 24hours, however 2 weeks later, it is no longer our responsibility to pay any additional amount owed to get the travelers back home.

This also could of been a change of plans, but it's easier to blame the travel site. I am very sorry that this has caused the purchaser additional expenses, but there is an obligation that one must have when making purchases on line.
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