- Report: #283246
Report - Rebuttal - Arbitrate
Complaint Review: Cheaprooms.com, Hotels.com
Cheaprooms.com, Hotels.comhotels.com/ Internet U.S.A.
Cheaprooms.com Hotels.com Refused Refund for stinky room Internet
*Author of original report: Cheaprooms.com, Hotels.com, Springfield, MO
*UPDATE Employee: In regards to credit ...
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I went to the "Manager" Donna Mancuso to ask for a refund. She said she would not charge me for 8.18.07 but would still charge me for 8.17.07. She became very rude after I told her this was not acceptable since the room was dirty and I had not stayed. She told me I owed $5 for outgoing telephone calls, I agreed to pay this. She told me to contact www.hotels.com as I booked the room through them.
I contacted hotels.com they told me the can not issue refund it was up to the hotel, opposite of what Donna had told me. They also charged $4.70 to my credit card, I am assuming for the telephone calls.
Hotels.com would not do anything for me. I also contacted Niagara Hospitality Hotels by email with no response. I have also filed a complaint with the Ohio Attorney General (Complaint #:340740) continuing investigation.
New Philadelphia, Ohio
This report was posted on Ripoff Report on 11/06/2007 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cheaproomscom-Hotelscom/internet/Cheaproomscom-Hotelscom-Refused-Refund-for-stinky-room-Internet-283246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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