• Report: #747442

Complaint Review: Cheaptickets

  • Submitted: Thu, June 30, 2011
  • Updated: Mon, July 11, 2011

  • Reported By: CJ — Fairfax Virginia USA
Cheaptickets
Fairfax, Virginia United States of America

Cheaptickets flight with impossible connection Fairfax, Virginia

*UPDATE Employee: Cheaptickets Customer Relations

*Consumer Comment: So..

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I recently returned from an international flight that I booked through Cheaptickets.  Cheaptickets irresponsibly sold me a flight itinerary with a connection that was literally impossible to make.  I didn't know until I was in the midst of my flight that there was never even a chance that I would make it on the second leg of my flight. 

The flight was from the UK to DC with a layover in Montreal.  First off, if you book a ticket through Cheaptickets you cannot check-in with your carrier online ahead of your flight, and the electronic kiosks at the airport won't let you check in either.  You have to wait in line for a person at the airport.  Inconvenient, but only the start of my troubles.

In the UK I could only check in for my flight to Montreal.  My bag was checked through to DC, but I was told that in Montreal I would need to check in for the second leg of my flight.  I could not actually check in for the flight until I was physically at the check-in counter in Montreal.  My itinerary allowed a 1 hr and 20 minute layover in Montreal.

The flight from the UK to Montreal arrived 10 minutes late.  By the time I de-planed, 20 minutes had passed.  Next, I had to clear Canadian customs (which was never identified when I booked the ticket).  This added another 15 minutes.  By the time I cleared customs and went immediately to the check in counter for my flight to DC, 40 minutes of the 80 minute layover had been taken up.  Check-in for the flight closed 1 hr prior to the flight and zero agents were available to check me in.  Needless to say, I missed the flight and spent the next 9 hours trying to retrieve my baggage and get home.

My issue is that Cheaptickets did not understand the ticket it sold me.  They gave me no warning that I would have to clear customs in Canada or check-in in person.  Even if my flight from the UK had arrived on-time, I never had a chance to make the second leg of my flight.  It was an impossible ticket, and grossly irresponsible of Cheaptickets to sell.  I will never use their booking service again, and I would dissuade anyone else from using them as well.

This report was posted on Ripoff Report on 06/30/2011 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cheaptickets/Fairfax-Virginia-/Cheaptickets-flight-with-impossible-connection-Fairfax-Virginia-747442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Cheaptickets Customer Relations

AUTHOR: Cheaptickets - (USA)

Hi,

My name is Sarah, and I am part of the Cheaptickets Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me your Cheaptickets Record Locator and I will review your account, and respond back to you.  Our email address is customerrelations@cheaptickets.com.  Please enter my name in the subject line.

I look forward to hearing back from you.

Sincerely,

Sarah
Cheaptickets Customer Relations
Chicago, IL
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#2 Consumer Comment

So..

AUTHOR: Susan - (USA)

You knew the itinerary before you paid for it.  How is this anyone elses fault?
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