Cheaptickets.com Cheap Tickets Sold me an impossible itinerary ($781 flight) and would not rectify, even though it was their error Chicago Illinois

I booked a flight from Detroit to Dominica (for August 29) using cheaptickets.com on 5-20-09. The layover in San Juan only allows me one hour to switch planes, pick up my luggage, transfer it to the other airline, and go through customs. I talked to other people who have flown to Dominica before, and they said that I will need at least three hours to do this. Basically, cheaptickets sold me an impossible itinerary because I would miss the connecting flight.

I called cheaptickets to get this fixed, and so far I have spent a total of seven hours on hold with their customer service over the course of three days, and they still haven't been able to reach a resolution. I gave them two simple options to either change my flight or give me a full refund ($781.14), and they have refused to do either of these. They told me that they would have contacted me by two days ago (7-28-09), yet they still haven't contacted me. Also, I have called them a total of five times, and two of the times I called, they hung up on me and I had to call back.

They have admitted to receiving similar complaints from other customers, yet they refuse to find a resolution in a timely manner. I was also told that if they are able to re-book me on another flight, I will still have to pay $200 for flight change fees, as well as the difference in the face value of the tickets. I have had a very poor customer service experience with cheaptickets.com. They have been both unprofessional and unwilling to work with me after I have paid for this expensive flight.

Katherine
Rochester Hills, Michigan
U.S.A.