- Report: #474810
Report - Rebuttal - Arbitrate
Complaint Review: Cheaptickets.com Cheap Tickets
Cheaptickets.com Cheap Tickets500 W. Madison, Suite 1000 Chicago, Illinois U.S.A.
Cheaptickets.com Cheap Tickets Sold me an impossible itinerary ($781 flight) and would not rectify, even though it was their error Chicago Illinois
*Consumer Suggestion: Travel document was showing wrong date
* : Airline Connection
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I called cheaptickets to get this fixed, and so far I have spent a total of seven hours on hold with their customer service over the course of three days, and they still haven't been able to reach a resolution. I gave them two simple options to either change my flight or give me a full refund ($781.14), and they have refused to do either of these. They told me that they would have contacted me by two days ago (7-28-09), yet they still haven't contacted me. Also, I have called them a total of five times, and two of the times I called, they hung up on me and I had to call back.
They have admitted to receiving similar complaints from other customers, yet they refuse to find a resolution in a timely manner. I was also told that if they are able to re-book me on another flight, I will still have to pay $200 for flight change fees, as well as the difference in the face value of the tickets. I have had a very poor customer service experience with cheaptickets.com. They have been both unprofessional and unwilling to work with me after I have paid for this expensive flight.
Rochester Hills, Michigan
This report was posted on Ripoff Report on 07/30/2009 12:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cheapticketscom-Cheap-Tickets/Chicago-Illinois-60661/Cheapticketscom-Cheap-Tickets-Sold-me-an-impossible-itinerary-781-flight-and-would-not-474810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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