• Report: #584328

Complaint Review: Cheaptickets.com (Orbitz) And Reservation Rewards

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  • Submitted: Tue, March 23, 2010
  • Updated: Tue, March 23, 2010

  • Reported By: DJ — Royal Palm Beach Florida United States of America
Cheaptickets.com (Orbitz) And Reservation Rewards
Inc 500 W. Madison, Suite 1000 Chicago, Illinois United States of America

Cheaptickets.com (Orbitz) And Reservation Rewards ORBITZ.com Their Customer service is the worst I have ever, the hung up the phone over ten times on me when I called back they acted as it was someone else on the phone Chicago, Illinois

*UPDATE Employee: Customer Relations

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Orbitz is the worst , I called them over Ten times to change my return ticket and was put on hold for Twenty minutes then was hung up on I called again and had the same happened again I then asked for the manager and was told the person on the phone was the manager. I was then hung up on again!!!! I waited and called the following day and had another person on the phone Finally I said hopefully this will get done correctly by a professional I was Wrong!!!! they did the same exact thing to me first she could not find my flight then was to hold for a half hour!!!!! then was hung up again!!!!


 


I then called few other times that same day and was just put on hold I waited and called on the Third day to just be put on hold for forty five minutes!!!!! I asked for a manager I was placed on hold and when someone finally got on the phone I was told that I would have to pay additional fees which I was ok with the two hundred and fifty dollar penalty fee and some of the ticket fees but then was told that I would have to pay for the customer service calls I placed the first two days I called and the from the third day. [continued below]....

..... Thats when I had enough and decided to make a report on them. They are horrible and will just take your money on the reservation and then when you want to make changes they will just ignore you. I will never use them again and will just got directly to the airlines they are a BIG RIPOFF!!!!!!


This report was posted on Ripoff Report on 03/23/2010 02:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cheapticketscom-Orbitz-And-Reservation-Rewards/Chicago-Illinois-60661/Cheapticketscom-Orbitz-And-Reservation-Rewards-ORBITZcom-Their-Customer-service-is-the-584328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Relations

AUTHOR: Custrelsgal - (U.S.A.)

Hello,

I work with Orbitz Customer Relations and I'd be happy to look into this situation on your behalf.  If you'll respond with your Orbitz Record Locator, we'll research this and contact you directly.

Thanks!

Orbitz Customer Relations

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