Chicago, Illinois U.S.A.
Cheap Tickets - cheaptickets.com ripoff Canceled trip in the 24 hour time from and still charged for 2 trips Chicago Illinois
My husband & I booked tickets to England. within 12 hours we found out we had to change the departure airport. I went back online to see if I could change the reservation. On the emailed itinerary there was a button to change/cancel the reservation. I hit that & was allowed a courtesy cancellation. I went ahead & canceled online & received a page in confirmation to say my credit card would be refunded within 4-6 weeks.
So I booked 2 more tickets to England from the new departure airport feeling confident that the last 2 tickets were canceled.
Now, a month later there has been no refund & I went online to find out that both reservations are still active!!
I called customer service & spoke to an Indian gentleman who assured me that it was a mistake & he canceled the reservation for me & emailed me a confirmation which I would receive within 2 hours.
In 2 hours I received the email but it was the same itinerary I already had with no indication of a cancelation.
My husband called customer service & was on the phone for 2 hours. The tickets cannot be courtesy canceled according to them and they were never canceled. In fact they can cancel them now for a $250 + $50 fee each & the rest held for future travel.
This is unsatisfactory & the conversation led to speaking with a supervisor who could not help.
My frustration is that we were not trying to cheat the system. We genuinely needed to change the reservation & thought we had followed the correct procedures & now it is costing us a whole months pay for something which we did not do wrong!!!!!
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