• Report: #823293

Complaint Review: Check into Cash REVIEW: Check into Cash commitment to customer satisfaction. Check into Cash pioneered the payday loan industry in the early 1990s, now one of the largest, most successful

  • Submitted: Sun, January 15, 2012
  • Updated: Mon, June 11, 2012

  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona USA
Check into Cash REVIEW: Check into Cash commitment to customer satisfaction. Check into Cash pioneered the payday loan industry in the early 1990s, now one of the largest, most successful
201 Keith Street Cleveland, Tennessee United States of America

Check into Cash REVIEW: Check into Cash commitment to customer satisfaction. Check into Cash pioneered the payday loan industry in the early 1990s, now one of the largest, most successful companies in the industry today. They believe the reason for the success is their commitment to their customers. Working tirelessly with state and federal governments as well as consumer advocacy groups to create the best mix of products and services. Passionate about supporting financial education opportunities for their customers. Over 1,100 locations Nationwide. A Ripoff Report Verified Safe Business Service.

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SPECIAL UPDATE: June 11 2012: Check Into Cash remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Check Into Cash is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Check Into Cash has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Check Into Cash has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Check Into Cash remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Check Into Cash is Rip-off Report Verified

Ripoff Report REVIEW / Check into Cash Commitment to Customer Satisfaction

Check into Cash joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.


When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ed Magedson - Founder, Rip-off Report

Check into Cash approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report.

As a Part of the Corporate Advocacy Program, the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them. They will do whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Check into Cash did just that.

Check into Cash recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities.

Check into Cash has gone through great lengths to make sure they try and resolve any and all customer issues. Check into Cash has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they are not being taken care of.

CHECK INTO CASH CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

Allan Jones founded Check Into Cash http://www.checkintocash.com in his hometown of Cleveland, Tennessee in 1993. His goal was for the company to maintain the highest standards of integrity, ethics and accountability and it has succeeded. The company has grown into the third largest payday lending company in the nation.

Check Into Cash http://www.checkintocash.com was created to make payday advances (small, short-term loans) to walk-in customers. The terms were up to two weeks on $200 checks for fees ranging from $15 to $18. The business proved to be very popular to consumers and had grown to more than 700 stores by late 2002. Currently, the company has some 1,100 locations nationwide. Not only did his idea bloom into a successful venture, but his company has consistently led the way in setting industry standards and best practices for other responsible payday lenders nationwide.

Check Into Cash has now grown into a full-service financial company offering Prepaid MasterCards, Money Orders, Check Cashing Services, Western Union, Walk-In Bill Pay, and Title Loans as well as the original payday advances.

Services offered by Check Into Cash:

  • Cash Advances: Getting a cash advance has never been easier. We offer over 1,100 cash loan/advance centers nationwide.
  • Prepaid Credit Card: The MasterCard Reloadable Prepaid Card can be used at millions of locations where MasterCard debit cards are accepted, including retail stores, online merchants, and mail and phone orders.
  • Bill Payment: Convenient, dependable and secure, walk-in bill payment services allow you to pay multiple bills with cash from a Check Into Cash location.
  • Title Loans: Get up to $5000 in cash with a clear vehicle title
  • Money Orders & Check Cashing
Affiliations: Check Into Cash is a recognized member of all the following organizations;

Corporate Citizenship: Check Into Cash has a long history of corporate citizenship, whether its by supporting a 5K run held by the Salvation Army in the companys hometown of Cleveland, Tennessee, working to help raise funds for the Indiana Coalition Against Domestic Violence, setting up a collection site for the Toys for Tots program in one of our Check Into Cash locations, or helping communities recover from natural disasters, Check Into Cash takes pride in being a responsible corporate citizen. To learn more about the organizations and programs Check Into Cash has supported and been affiliated with through the years, visit:


ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND IS WORTH DOING BUSINESS WITH .

As stated above, Check into Cash is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at Check into Cash and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Check into Cash a positive Rating. Check into Cash made efforts to ensure that all customers were satisfied and assured Ripoff Report that the business continues to look for ways to improve their business model to increase customer satisfaction.

*Any consumer not receiving satisfaction from any member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Check into Cash will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with Check into Cash, you are invited to contact them directly via email: consumersupport@checkintocash.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Check into Cash directly at 800-504-9101.

As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Check into Cash or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Check into Cash.

Here's why.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Check into Cashs Commitment to Excellence and Consumer Satisfaction. ....

Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Its a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers
Ripoff Report

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This report was posted on Ripoff Report on 01/15/2012 11:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Check-into-Cash-REVIEW-Check-into-Cash-commitment-to-customer-satisfaction-Check-into-Cash-pioneered-the-payday-loan-industry-in-the-early-1990s-now-one-of-the-largest-most-successful/Cleveland-Tennessee-37311/Check-into-Cash-REVIEW-Check-into-Cash-commitment-to-customer-satisfaction-Check-into-Ca-823293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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