SEE RESPONSE BELOW FROM THE ACCUSED CHEM-DRY
As a past Chem-Dry owner who left the system on his own, and who
was not forced out, I feel that people have the right to know that they are being ripped off by every franchisee who walks through somebodys front door.
I will not lie to any of you when I say that until I got involved with Chem-Dry I had never cleaned a carpet before in my life. I was one of the many franchisee's who was brain washed into thinking this was the best system that was available to clean any type of fabric, carpet or otherwise.
I was also told how to inform the customer how bad Steam Cleaning was and how to slam every steam cleaner out there. I left the system for alot of reasons but one of the biggest reasons was I really could not understand why they would force us to buy a $6,000.00 portable extractor to heat our cleaning products that could also be used to STEAM CLEAN heavy traffic lanes and so on.
I now own another carpet cleaning business well out of my old
franchise area and have a truckmounted steam cleaning unit. I have
never seen berbour carpets, comercial carpets & some colored
carpets clean this bright before. EVER!
I feel that I lied to & took advantage of every customer I ever did work for. I just did not know any better. I got tired of trying to explain to someone why their carpet didn't look brighter thru the traffic lanes. I really didn't think it could look any better. I made Chem-Dry sound good to people because everything I had was in this Franchise. I truly don't think most of the franchees know the real differance. I was afraid to leave the system & now I thank GOD every day for the courage to leave and if this post will help one person out there to either leave the system or not get involved with Harris Research then it was worth it.
When you get involved with this system, YOU SIGN AWAY EVERY LEGAL RIGHT YOU HAVE. If for any reason you want to sue them in court. You can't because when you signed your contract you gave up that legal right. The rumor is also that they will sooner or later start taking a percentage of what you earn. So if you have been in the system for a number of years and you don't want to pay them that percentage you have no recourse because you signed away your legal rights.
They can over sell your franchise area, NO LEGAL RECORSE. They can charge you any price they want for cleaning products. Example you can buy a quart of defomer at any janitorial supply for $7.00 & they charge you $42.00 for the same product with their label on the same bottle.
If they come to your house or place of business and find a product they didn't sell you they chage you a $2,000.00 fine for each product. It is a total joke & I am sorry I ever heard of Chem-Dry!
I'm sorry to every Steam Cleaner for the false things I told
customers about the process. Steam cleaning does a better job. If this wasn't the case Harris Research would not now be talking to companys like Bridgeport about building them a Truck Mount Version of the Extractor they call Velda.
Thank you for your time & God Bless.
RESPONSE FROM CHEM-DRY
From: Keith Gerson [SMTP:firstname.lastname@example.org]
Subject: Fw: The posting Chem-Dry (Harris Research Rip Off)
Sent: 2/24/00 11:06 AM
Thanks once again for your prompt response. I look forward to seeing the posting at the first of the week. Regarding Stanley Steamer, I can only tell you that we are 10X their size. We are consistently ranked #1 overall and for our systems by the likes of Entrepreneur Magazine, Income Opportunities, etc. Our most recent ranking was again #1 of all carpet and upholstery cleaning companies and 32nd overall of all organizations regardless of industry. Stanley Steamer was nowhere near.
I'm sure that they are proud of their training, but ours is state of the art. Our Franchisees are required to go through an intensive five day program at our headquarters in Logan, Utah. They are required to update their training each and every year, and we are in fact travelling the country this month instructing our companies on effective training. We have just launched new patented cleaning methods, and we are the first carpet and upholstery cleaning company with a comprehensive Indoor Air Quality Training Program.
Regards. Keith Gerson
Date: 2/23/00 4:55:26 PM US Mountain Standard Time
From: email@example.com (De Ann Corbell)
Re: The posting Chem-Dry (Harris Research Rip Off)
We fully support your right to have a forum for free speech. However,in the interest of fairness to all parties involved, an opportunity to have the same forum to discuss facts from both sides of an issue should be offered. Where as we are disappointed that you did not contact us for our opinion, we trust that you will be kind enough to either remove the current posting or at least give us the opportunity to contact the
individual, learn the specific facts and respond. With an anonymous signature, it is akin to a hit-and-run.
The letter that you posted appears to be from a disgruntled, former franchisee of the Chem-Dry system. This person opted to stay in the industry and appears to have made this posting, not to right any wrongs, but rather to try and win business away from our proven and respected concept. The posting is anything but a fair and objective view, but one that may be based upon a profit-motive.
Harris Research, Inc., the Franchisor of Chem-Dry, is proud of its system and its franchisees. Its world-wide strength is supported by nearly 4000 committed professionals. We are consistently rated number one in our category by such publications as Entrepreneur, Income Opportunity and others. We are proud of our 22 year history and look forward to the future.
HARRIS RESEARCH, INC.
De Ann C. Corbell
NOTE FROM THE RIP-OFF REPORT
We do not publish these rip-off reports. The web site is written by consumers for consumers, unedited.
Response form the accused is always welcome.
Also, according to industry magazines, carpet manufactures recommend the best cleaning process for your carpet is Steam Cleaning. I won't say the name the national company they recommended.