My mother was 88 years old, suffering from dementia and Wlzheimer's. She had fought a good fight, but was losing. She ask me to join her on her checking and savings account and pay all her bills and take care of things. I agreed. I went to the bank, sign a paper in December 2007, where they said to sign, and took a paper out to the car for mother to sign.
Everything went well till June 2008. I then get a letter from the bank telling me that I have broken a federal law by making six transactions of having money transfered to the checking from the saving account to cover checks. Now the big point here is that when I signed on in December 2007, they told me mother's account would automatically transfer money from the savings to the checking to cover any checks and that way you could never be overdrawn.
I called up the customer service after I got the letter and asked them what was going on. The man said, forget it, your not going to jail, thats just for organized crime and money laundering. Just forget about it. I did. Now from the end of June till the end of August the bank charged mother's account around three thousand dollars for overdrawn checks, and not once did someone call and inform us that because of that letter in June about the breaking of the federal law, that they had canceled the overdraft protection.
Now also let me point out that she had many thousands of dollars in savings and that each month the checking account had around $2,500.00 automatically deposited into it. There were some overdrafts for cents, or less than a dollar, about 20 to 30, they still charged $30.00 for each one. But in a letter to the worthless State Banking Department they stated that they had never charged $30.00 for any overdraft under a dollar, even though it is right there in black and white on the banking transaction sheets that they "finally" sent to me after having asked for them a total of 4 times. They also stated that they gave me this little blue booklet when I signed up that told me all about the federal law.
First I signed up in December 2007, the date of this little blue booklet is 2008, and bank employee's have told me it was not placed in the bank's till almost the end of January 2008. There are more lies that they have stated in black and white and that I have proven were false. But the Board of Director's of Chemung Canal felt it more important to steel thousands from a sick old lady and upset her greatly, than to have their employee's investigated and fired for their actiions. I guess the Board of Director's really needed that old lady's money.
Elmira, New York