- Report: #660479
Report - Rebuttal - Arbitrate
Complaint Review: Cherry Creek Dodge
Cherry Creek Dodge2727 S Havana St Denver, Colorado United States of America
Cherry Creek Dodge General Manager: Chris Staton Cargo Tray and repair to Check Engine light were included in sale. Cargo Tray missing upon pickup. Service did not resolve Check Engine issue. Denver, Colorado
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My Bill of Sale also indicated (in writing) that Cherry Creek Dodge would perform service on the car because it had come in with the Check Engine light on. They serviced the car and the light went off, but after a week of driving the car, the Check Engine light had come on again. The service department refused to do anymore repairs, and so I took the car to a different service center. Diagnostics indicated that there were likely two parts that initially needed replacement, but that Cherry Creek Dodge had only replaced the less expensive part. I have no way of finding out the diagnostics report from Cherry Creek Dodge, but it was clear to the other service center that both parts had needed replacing, but Cherry Creek Dodge had ignored one of them. This was a non-optional repair, which cost $600.
The customer service at Cherry Creek Dodge involved telling me that they had lost too much money on the sale and would not be giving me any further assistance. They misplaced an item that was in the advertisement and would not replace it, and they were dishonest with the repair that was indicated on the official sale document. I did not receive the product I paid for.
This report was posted on Ripoff Report on 11/10/2010 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cherry-Creek-Dodge/Denver-Colorado-80014/Cherry-Creek-Dodge-General-Manager-Chris-Staton-Cargo-Tray-and-repair-to-Check-Engine-lig-660479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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