- Report: #483150
Report - Rebuttal - Arbitrate
Complaint Review: Chevrolet General Motors
Chevrolet General MotorsP.O. Box 33170 Detroit, Michigan United States of America
Chevrolet General Motors GM's Electronically Assisted Powering Steering on 2005 Malibu what a Joke Arlington, Texas
* : warranty
* : Report the safety defect.
* : EPA introduced in 2004
* : Pull the vehicle into the white house..
* : Do you know what a warranty is?
* : warranty is a joke !!!!!!!!!!!!!
* : A fellow sufferer
* : Your Warranty is expired.
*General Comment: Sorry to hear about that problem.
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I am the owner of a 2005 Chevy Malibu. about a month ago the DIC displayed a warning message POWER STEERING so i thought the fluid might be low, how ever i do not have a power steering pump or fluid. My 2005 Malibu has Electronically Assisted Power Steering. I found a couple forums on it online and a Special Coverage Adjustment-Loss Of Power Steering Assist # 07126. I contacted GM And Spoke With Mary West She explained that i would have to take it to the dealer to be diagnosed before they could determine if mine would be covered under the policy. I made an appointment with my local dealer and was told that the steering column would need to be replaced and the cost was $800.00. they then contacted GM and told them what was wrong.
Mary then called me back to explain that the special coverage adjustment would only cover a certain set of VIN numbers and mine was aproximatly 100 past the limit and my mileage exceeded the limit ( 7 years or 70,000 miles) however she would request that GM give me financial assistance with the repairs, it would take 24 hours for it to be processed. well after 48 hours i called her back and she said i left messages with both you and the service manager at the dealer and the only thing they could do was give me 10% off the cost of replacement. At that point i asked for something in writing stating they would give me 10% off repairs and was told she couldn't do that they only gave it verbally. I asked to speak with a supervisor regarding this since this is a defect with an experimental design from GM and the only year it was done was 2005. she told me that it would be sometime next week before i could speak with anyone. and she was sorry.
They designed the electronic power steering to reduce weight and create more room in the engine compartment. but don't want to take care of any problems that the consumer has with them. WHAT A RIP OFF !!!!!!
This report was posted on Ripoff Report on 08/20/2009 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chevrolet-General-Motors/Detroit-Michigan-48232-5170/Chevrolet-General-Motors-GMs-Electronically-Assisted-Powering-Steering-on-2005-Malibu-w-483150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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