- Report: #1134502
Report - Rebuttal - Arbitrate
Complaint Review: Chevron Texaco Universal Card
Chevron Texaco Universal CardNorcross, Georgia USA
Chevron Texaco Universal Card Fleetcor Technologies Late fees of 16k + and "risk assessment fees" NEVER LATE Norcross Georgia
*Consumer Comment: I had a VERY similar experience
*Consumer Comment: Dealing with them too
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My business has had a chevron card since 1992. In 2011, we were issued new chevron cards, but they were called Chevron/Texaco Universal Cards" What we did not realize was it was a new company that chevron transfered us to with a whole new set of terms and conditions. where they charge up to 25% for a late fee and sometimes a $100/monthly fee for a "risk assessment fee". All of this is included in your "current activity" on your bill... to actually see this late fee and risk assement fee you have to go to the last page (in our case, page 6 or 7...after all vehicle activity). Ridiculous and unethical.
Here's where it gets really bad.... we never were late with our payments. We have documentation showing bills are received on the 28th...mailed out no later than the 1st. According to chevron, they are not getting these payments until 7-10 days later. so guess what?! they are able to charge these ridiuclous fees.
We did not realize we had been paying these fees till yesterday. We have been paying over 16k in late fees (even though we were on time) and about 3k in assement fees. Let me remind you, we had an account for 19 years prior with no fees like this....
The managers at chevron/fleetcor credited me back 2 late fees but will not go back any further.
they are no longer available to speak to me or write back to me via email
i am really interested in a class action lawsuit. i hope some other victims will step up
This report was posted on Ripoff Report on 03/28/2014 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chevron-Texaco-Universal-Card/Norcross-Georgia-30092-2575/Chevron-Texaco-Universal-Card-Fleetcor-Technologies-Late-fees-of-16k-and-risk-assessme-1134502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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