- Report: #1044088
Report - Rebuttal - Arbitrate
Complaint Review: Chevron Texaco Universal Fleet Credit Card
Chevron Texaco Universal Fleet Credit CardPOB 921729 Norcross, Georgia United States of America
Chevron Texaco Universal Fleet Credit Card Fleet Corporate Card Excessive late fees, misc transaction fees, online pay not immediate payment Norcross, Georgia
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Finally figured out how to navigate a ridiculous and very user UNFRIENDLY web payment site and made my payments every month. No big deal until I find out on my newest statement some unusual charges. Actually mind blowing charges:
First I see a fee labeled "transaction fee" = $4.00 for this pleasure.
Then I see the next charge "late fee" = $75.00. WHAT!!!!!
I pull my last statement made online and it was one day prior to due date. OK now I am feeling good. I call in and wait for my turn. Ask the rep to pull last month's statement and verify date payment was made. Yes it was made on the day before but we are so far removed from the real world that we demand a 2 day processing time for online payments! This being said my payment was late by one day.
I told the rep to cancel the account. I will pay in full but cancel the account. Oh, he says, "I can help with half the late fee". Oh no, I say it's all or nothing. Cancel the account! Done with these guys. My advice would be to take your business somewhere else as this has been nothing but aggravating from the misc fees they come up with to the inept design of the web site to poor complaint resolution. BYE BYE Universal. Find another sucker
This report was posted on Ripoff Report on 04/17/2013 04:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chevron-Texaco-Universal-Fleet-Credit-Card/Norcross-Georgia-30010/Chevron-Texaco-Universal-Fleet-Credit-Card-Fleet-Corporate-Card-Excessive-late-fees-misc-1044088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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