• Report: #1043104

Complaint Review: Chevron Texaco Visa Card

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  • Submitted: Sat, April 13, 2013
  • Updated: Sat, April 13, 2013

  • Reported By: WhistleBlower — Canoga Park California
Chevron Texaco Visa Card
Orlando, California United States of America

Chevron Texaco Visa Card double transferred fraudulent balances over to a new account Orlando, California

*Author of original report: Issue Fixed with Chevron-Texaco Visa Card

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I will most likely close down my Chevron-Texaco Visa Card account and stop purchasing their gas.  After they allowed *16 transactions* to get charged on my account fraudulently without contacting me, they credited only 3 of the fraudulent transactions and accompanying finance charges and sent me a nice letter stating that their investigation is over now.  Before the 16 transactions, they called me to verify a (small) transaction which in fact I had made!  I do not know any other credit card company who wouldn't call their customer when charges from $15 to $1700 all made in various states are adding up to a total of 16 transactions!  Not only that, but after they closed and reissued me another card, I find that on my next statement there are 2 additional fraudulent transactions made with a foreign company, along with accompanying "foreign transaction fees!"  They also told me that once I would fill out and return their dispute form (which takes 14 business days to receive!) that all disputed transactions would be credited to my account until the investigation is over.  This has not happened!

This report was posted on Ripoff Report on 04/13/2013 10:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chevron-Texaco-Visa-Card/Orlando-California-/Chevron-Texaco-Visa-Card-double-transferred-fraudulent-balances-over-to-a-new-account-Or-1043104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Issue Fixed with Chevron-Texaco Visa Card

AUTHOR: WhistleBlower - ()

Update to my previous report on Chevron-Texaco Visa Card.  They credited most, but not all of the fraudulent charges, accompanying interest charges, and foreign transaction fees that went along with the fraudulent charges and sent me another notice stating that the issues had been resolved.  They however, did not read my 2nd letter to them which stated that I was continuing to pay my total charges in full per month and should have zero balance when all is corrected, especially since I wrote out the math for them.  I contacted them again by phone, and the call disconnected on their end when they attempted to transfer me.  I called back and got a good associate in their "Investigations Dept." who spoke with her supervisor and finally corrected all transactions.  Finally, yay!

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