• Report: #1013432

Complaint Review: Choice Green Coffee

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  • Submitted: Wed, February 13, 2013
  • Updated: Fri, February 15, 2013

  • Reported By: Marie — Columbus Ohio United States of America
Choice Green Coffee
10620 Southern Highlands Parkway, Las Vegas, NV 89 Salt Lake City, Utah United States of America

Choice Green Coffee K2C SPEEDTRIMX Choice Green Coffee: SCAM : Do NOT buy from this company Salt Lake City, Utah

*UPDATE Employee: Choice Green Coffee Customer Service

*UPDATE Employee: Choice Green Coffee Support

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I placed an order on Wednesday, February 13, 2013 for the FREE sample and just as I studpidly hit the RUSH ORDER button, I noticed the fine print on the bottom of the page about their automatic membership program.  I immediately called the 1-888-241-0110 on the their webpage to cancel order and everything was automated.  Order placed and me calling to CANCEL shippment/order for the bogus FREE trial to Choice Green Coffee all took place in less than 2 minutes. 

I wanted to cancel shipment and order altogether but there was no option on the automated system.  The only option was to cancel membership and instructions for returning product and RMA number was issued over the phone.  Again, all this was done on their automated system.  I received an email for for the cancellation of membership:
___
Dear [my name],
Thank you for contacting Choice Green Coffee. Your account has been cancelled, and you will not receive any future shipments from us. To finalize your return, you need to write the RMA number clearly on the outside of the package, and return it to us at your expense to this address: Choice Green Coffee Returns Department
10620 Southern Highlands Parkway
Las Vegas, NV 89141
Your RMA number is: $RMANumber
If you require additional assistance, please contact us at (888)241-0110,
Sincerely,
Choice Green Coffee Customer Service
___

Notice no RMA number in email.  I had to obtain it via (888)241-0110.  Unfortunately, my bank account was already hit with the $4.99 charge.  The name on the charge is K2C SPEEDTRIMX.  At this point, I cancelled my bank and cancelled card to avoid further fraudulent charges to my account with Choice Green Coffee. 

I called the other phone number to Choice Green Coffee 1-855-946-1060 and spoke with Monica.  After giving her my information several times, Monica told me she could not find me in the system and to call back in one hour.  I got no where and wasted my time again and all I simply wanted to do was cancel my order IMMEDIATELY after I placed it.

This report was posted on Ripoff Report on 02/13/2013 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Choice-Green-Coffee/Salt-Lake-City-Utah-84130/Choice-Green-Coffee-K2C-SPEEDTRIMX-Choice-Green-Coffee-SCAM-Do-NOT-buy-from-this-compan-1013432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Choice Green Coffee Customer Service

AUTHOR: Customer Service - ()

Choice Green Coffee is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If you’re not satisfied with the product for any reason at all, simply let us know and we’ll issue you a full refund.  No questions asked.

- A risk-free 12-day trial.  We give our customers a generous trial period with the product so they’re able to try it before purchasing it.  Again, if for any reason at all you’re not satisfied, please contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

Please note that while this is a free trial, it is not a free sample.   It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Choice Green Coffee month after month and they do so because they experience results.  It works.

These results are a reality of Choice Green Coffee’s key ingredient: chlorogenic acid, which is found in our 100% pure green coffee bean extract.  Chlorogenic acid has been specifically shown to inhibit an enzyme (glucose-6-phosphatase) that promotes the formation of glucose in the liver, leading to glycemic control and weight loss.


Our corporate mailing address:

Choice Green Coffee
PO Box 30816
Salt Lake City, UT 84130


Our website:

http://www.choicegreencoffee.com

And lastly, please call us.  1-888-241-0110.  Our customer care department is available Monday to Friday from 9:00am to 5:00pm MST, and we want to hear from you.


Thank you for your time, thank you for your interest in Choice Green Coffee, and we look forward to helping you achieve your weight loss goals.

Best Regards,

Choice Green Coffee, Corporate

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#2 UPDATE Employee

Choice Green Coffee Support

AUTHOR: CGC Support - (United States of America)

On the home page of our website it is clearly stated that this is a Special Offer 12 day product evaluation.  Additionally, on the credit card checkout page (prior to entering any credit card information) it is also stated that You are ordering a 12 day product evaluation of Choice Green Coffee Bean today for just the price of shipping! We are so confident in the results of our product that we would like you to try and evaluate our product for 12 days! You will be enrolling into our convenient autoship program once your product evaluation period expires. I understand that I am subscribing to a monthly shipment program and I will be charged $89.95 per month per month starting 12 days from today and every 30 days thereafter unless cancelled. I also understand that I can cancel at any time without further obligation by calling (888) 241-0110 Monday through Friday between the hours of 9:00AM to 5:00PM MST.  More information is also available in section 2.1 of the Terms and Conditions of the website.

 

I apologize for any difficulty you may have encountered while trying to cancel your order.  The (855) toll-free number you mention in your report is not a contact number for our company.  If there is still an outstanding issue that we can help you resolve, please contact our Customer Service at (888) 241-0110 Monday through Friday between 9am and 5pm MST and they will be happy to assist you.

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