- Report: #1013432
Complaint Review: Choice Green Coffee
| Choice Green Coffee 10620 Southern Highlands Parkway, Las Vegas, NV 89
Salt Lake City, Utah United States of America |
|
Choice Green Coffee K2C SPEEDTRIMX Choice Green Coffee: SCAM : Do NOT buy from this company Salt Lake City, Utah
*UPDATE Employee: Choice Green Coffee Support
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I wanted to cancel shipment and order altogether but there was no option on the automated system. The only option was to cancel membership and instructions for returning product and RMA number was issued over the phone. Again, all this was done on their automated system. I received an email for for the cancellation of membership:
___
Dear [my name],
Thank you for contacting Choice Green Coffee. Your account has been cancelled, and you will not receive any future shipments from us. To finalize your return, you need to write the RMA number clearly on the outside of the package, and return it to us at your expense to this address: Choice Green Coffee Returns Department
10620 Southern Highlands Parkway
Las Vegas, NV 89141
Your RMA number is: $RMANumber
If you require additional assistance, please contact us at (888)241-0110,
Sincerely,
Choice Green Coffee Customer Service
___
Notice no RMA number in email. I had to obtain it via (888)241-0110. Unfortunately, my bank account was already hit with the $4.99 charge. The name on the charge is K2C SPEEDTRIMX. At this point, I cancelled my bank and cancelled card to avoid further fraudulent charges to my account with Choice Green Coffee.
I called the other phone number to Choice Green Coffee 1-855-946-1060 and spoke with Monica. After giving her my information several times, Monica told me she could not find me in the system and to call back in one hour. I got no where and wasted my time again and all I simply wanted to do was cancel my order IMMEDIATELY after I placed it.
This report was posted on Ripoff Report on 02/13/2013 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Choice-Green-Coffee/Salt-Lake-City-Utah-84130/Choice-Green-Coffee-K2C-SPEEDTRIMX-Choice-Green-Coffee-SCAM-Do-NOT-buy-from-this-compan-1013432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Choice Green Coffee Support
AUTHOR: CGC Support - (United States of America)
SUBMITTED: Friday, February 15, 2013
On the home page of our website it is clearly
stated that this is a Special Offer 12 day product evaluation. Additionally, on the credit card checkout page
(prior to entering any credit card information) it is also stated that You are
ordering a 12 day product evaluation of Choice Green Coffee Bean today for just
the price of shipping! We are so confident in the results of our product that
we would like you to try and evaluate our product for 12 days! You will be
enrolling into our convenient autoship program once your product evaluation
period expires. I understand that I am subscribing to a monthly shipment
program and I will be charged $89.95 per month per month starting 12 days from
today and every 30 days thereafter unless cancelled. I also understand that I
can cancel at any time without further obligation by calling (888) 241-0110
Monday through Friday between the hours of 9:00AM to 5:00PM MST. More information is also available in section 2.1 of the Terms and
Conditions of the website.
I apologize for any difficulty you may have encountered while trying to cancel your order. The (855) toll-free number you mention in your report is not a contact number for our company. If there is still an outstanding issue that we can help you
resolve, please contact our Customer Service at (888) 241-0110 Monday through
Friday between 9am and 5pm MST and they will be happy to assist you.

