- Report: #1054751
Report - Rebuttal - Arbitrate
Complaint Review: Choice Home Warranty
Choice Home Warranty1090 King Georges Post Rd Edison, New Jersey USA
Choice Home Warranty Choice Home Warranty is a FRAUD and Rip-Off Edison New Jersey
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On 5/14/2013 at 2:00 pm I purchased this warranty contract from David Martin, he stated that if I had changed my mind I can cancel. I call 5/15/13 at 1100 am, within 24 hours of purchasing which I was told I had 2 weeks to cancel I spoke to Jeanette and I was given the run around of the sales department was closed. It didn't seem that a sales department would be closed and the rest of the company was open, when I questions the levity of that I was then transferred to Russ.
I then called then the next day after being told by Russ that Mr. Martin was a Jew and it's the Jewish holiday and therefore I can't be helped, I then waited due to the respect of his Jewish holiday. I then called back 5/23/2013 at 12:28 pm and spoke to Sam, and then Victor who stated that he had given the deposit back and it was credited to my account. I find out that it wasn't but Victor didn't even process the request until later that evening. I called my bank and gave them the transaction/transmittal number and it was bogus, not only was there nothing there but nothing pending.
I called back 5/28/13 after the Memorial Holiday to Sam again saying the same lies stating that they had given me my deposit back.
I called again 5/29/131:00pm and they made the same erroneous claims. I stated that the transmittal number was bogus and he asked me to get my bank on the phone, I then 3 way called my bank and they also told them that there is nothing pending, Sam, then proceeded to tell me I was stupid, that I didn't know what bank account I used all the while I gave them my last four numbers of the card I used and they confirmed it. I only have one card and I know which bank I use, I've only used them since June 1995.
This company has given me erroneous information even when I called my bank and had a 3way conversation with them. I've spoken with a possessively supervisors Sam and Victor, both which tried to talk me out of cancelling and not giving me my money back, I then spoke to a Rossi, and he threaten to come to Arizona and give me my $#!@ money back. I went through David, Jeanette, Russ, Sam, Victor, and Rossi back to Sam and still I have not received my deposit of $262.50 back. This all took place over a span of 15 days.
They keep telling me that it takes 15 days, then 30 days. I literately saw the money come out of my account as I was speaking to the sales agent David Martin, it took 10 seconds and it is taking me 2 weeks to receive my deposit. I explained that I am a disabled vet and on a fixed income and I need my money and I still have not gotten any resolution nor my money. This Company is a FRAUD!!!! They are holding my money hostage due to the fact they don't want me going to another company constantly asking what they can do for me and why I want to leave. PLEASE HELP!!!
This report was posted on Ripoff Report on 05/29/2013 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Choice-Home-Warranty/Edison-New-Jersey-08837/Choice-Home-Warranty-Choice-Home-Warranty-is-a-FRAUD-and-Rip-Off-Edison-New-Jersey-1054751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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