- Report: #770837
Report - Rebuttal - Arbitrate
Complaint Review: Choice Home Warranty
Choice Home Warranty510 Thornall Street Edison, New Jersey United States of America
Choice Home Warranty Professional Scam Artists Edison, New Jersey
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Two days later, I received a call from Choice stating that they could not be responsible for the repairs because the house was now vacant and therefore the claim was denied! I was absolutely livid. I called to speak to a supervisor, Mike Lucas, who told me that there was nothing I could do. I asked for a refund from the money I paid on the policy and he stated that I was not entitled to a refund and if I wanted to cancel the policy I need to write the corporate office. He then hung up the phone in my face because he didn't like the fact that I was yelling. I called back several times and asked to speak to Mr. Lucas' manager and he told me that he didn't have one, that he was the top of the command chain in that office and I needed to write the corporate office if I wanted to speak to someone else.
I am in the process of filing a complaint with the Insurance Commissioner for the State of Georgia and I encourage anyone who has had issues with this company to do the same in their state (insurance commissioners are the legal body that regulate home warranty companies) and I am also looking into class action lawsuits as well. Companies like this should not be allowed to do business in the United States!
This report was posted on Ripoff Report on 08/30/2011 07:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Choice-Home-Warranty/Edison-New-Jersey-08837/Choice-Home-Warranty-Professional-Scam-Artists-Edison-New-Jersey-770837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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