- Report: #936741
Report - Rebuttal - Arbitrate
Complaint Review: Choice Home warranty
Choice Home warranty510 thornall st. suite 370, Internet United States of America
Choice Home warranty Refused to pay claim NOT denied in their own contract, Internet
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He notice a little rust on the condenser. Rust forms when the system leaks and allows liquid to condense on the coils. CHW denied paing the for the freon based on the report that there was rust, according to them that it was not maintained properly. In addition they said the filters weren't changed according to the manufacturers recommendations, (3 filters cost $100 and we usually change them every 6 month, these were almost a year old ) and used that as well to deny the claim. I spoke with a supervisor who was very nice and he offered to send me a check for $200 for my trouble. I accepted with no stipulations.
Later I decided i didn't like the way they tried to get out of any and all claims in the past and i called and tried to cancelled my policy. I was told that since I received a check for $200 I could not cancel my contract because I had a year contract. i am in the second year with this company. I had a contract for the first year but never signed anything for a second year and thus was on a month to month contract. I also told the arrogant agent that there were never any stipulations put on the $200 that was sent to me. I also challenged him to show me any paperwork or phone recording stating I sign another year contract. None was provided. He threatened to send it to a collection agency at which point i told him to go ahead. I have 2 other rent homes with CHW.
This report was posted on Ripoff Report on 09/04/2012 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Choice-Home-warranty/internet/Choice-Home-warranty-Refused-to-pay-claim-NOT-denied-in-their-own-contract-Internet-936741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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