• Report: #1045192

Complaint Review: Choice Hotels / Days Inn

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  • Submitted: Mon, April 22, 2013
  • Updated: Tue, April 23, 2013

  • Reported By: K — Thornburg Virginia
Choice Hotels / Days Inn
2904 Phillips Dr Jonesboro, Arkansas United States of America

Choice Hotels / Days Inn Will never stay at a Choice Hotels again. Hotel mgr lied about charges and I did not receive my refund / dirty musty old room. Called the complaint number several times and wrote an email but never re Jonesboro, Arkansas

*Author of original report: Update: Econo Lodge Hotel not Days Inn

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Made reservations for a 2 night stay.  Arrived after the night audit - 4am Sat. and was told they cancelled my reservation but would gladly give us a reservation for 1 night (Sat - Sun).  When I went to check out on Sun I was charged for 2 nights.  Hotel clerk called the Mgr and the Mgr said they would refund my debit card for 1 night later in the day.  Returned back to the hotel 3 times.  On the last visit I was told that I would not get a refund. 

I called the compliant line and was then told that I would get a refund back.  I was told that I would get a call back the next day and would be refunded the 1 night stay.  I did not receive a call back.  I called back to the complaint line to be told that I would not get my refund.  I called on 3 more occasions being told that someone would return my call.  No return call.  I then emailed choice hotels with my complaint but have not received a response back.  Choice Hotels lies.......

The hotel was old, dirty and had a musty smell.  I also did not receive my rewards points from a previous stay at a Days Inn (Dulles Airport Virginia) where I had another unresolved complaint.  I will never stay at another Choice Hotel.

This report was posted on Ripoff Report on 04/22/2013 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Choice-Hotels-Days-Inn/Jonesboro-Arkansas-/Choice-Hotels-Days-Inn-Will-never-stay-at-a-Choice-Hotels-again-Hotel-mgr-lied-about-c-1045192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Update: Econo Lodge Hotel not Days Inn

AUTHOR: K - ()

Apologies:  The Choice Hotel was the Econo Lodge, not Days Inn
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