• Report: #1018206

Complaint Review: Chosen Payments

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  • Submitted: Thu, February 21, 2013
  • Updated: Thu, March 07, 2013

  • Reported By: rosebud — Moorpark California United States of America
Chosen Payments
5400 Tech Circle Moorpark, California United States of America

Chosen Payments Jeff Brodsly Very Shady DO NOT BUY Moorpark, California

*General Comment: Misleading Report

*Consumer Comment: Chosen Payments Impeccible Service!

*UPDATE Employee: Chosen Payments / Jeff Brodsly Extremely Reputable

*REBUTTAL Owner of company: False Statements and Internet Misuse by an Undisclosed Person

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Do not sign up with this company.  They will screw you like they did me.  If you want to cancel they will make you talk to Shira who is the head of their customer service and charge you $500 dollars and try to get to pay $1000s in damages!  The president of this company Jeff Brodsly is a scammer and a pothead and you shouldn't ever trust him (he used to sell timeshares which just shows you he's okay with lying).  He used to do business with Elite Merchant Solutions and Midwest Merchant Services with another scammer Stephanie Bowlin.  If you look her up on this site you will see how she screws over her merchants all the time.  Chose Payments is extremely shady and they should not be trusted.  DO NOT EVER DO BUSINESS WITH THESE PEOPLE THEY WILL SCREW YOU OVER.

This report was posted on Ripoff Report on 02/21/2013 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chosen-Payments/Moorpark-California-93021/Chosen-Payments-Jeff-Brodsly-Very-Shady-DO-NOT-BUY-Moorpark-California-1018206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Misleading Report

AUTHOR: Blankster - ()

I feel that this report is misleading and not factual.  I have dealt wit this company and its principals for many years and find them to be upstanding business people and pillars in the community.  The claims are based on one disgruntled individual trying to mislead and damage Chosen's reputation as well as its employees integirty.

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#2 Consumer Comment

Chosen Payments Impeccible Service!

AUTHOR: Austin Heating And Air, Inc. - (United States of America)

I have been using this company for all my merchant services for quite a bit of time.  Not only are they credible and reliable, I get the best rates in town. My account manager Jeff Brodsly, constantly strives to make sure we are taken care of and happy with thier services. So, I find it incredibly hard to believe that Jeff Brodsly has this horrible review against his company. I have not once had a bad experience with this company, and so I continue to use them. With such a competive market, I constantly get cold calls trying to get me to switch my merchant service provider. I always decline, as I feel like I am getting the best customer service and rates available.  The staff at Chosen Payments are attentive and understanding. I have contacted them serveral times with mundane questions, and as I would expect the staff there to get frustrated, I had a completely different response. Not only were they patient, and knowledgeable, thier customer service was impeccable. Thanks to everyone there at Chosen! You guys are fantastic and I will continue to send more customers your way. In reference to this post, as a customer of Jeff Brodsly/Chosen Payments, I feel like this post erroneous and not reliable.  
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#3 UPDATE Employee

Chosen Payments / Jeff Brodsly Extremely Reputable

AUTHOR: Employee Of Jeff & Chosen - (United States of America)

 I have worked with Jeff for many years now and never have I seen or heard a side of him as described. Jeff is very good to his staff; generous beyond the acts of a normal employer (he genuinely cares) and to this day even as a CEO he works 14 hour days, ensures he is available on weekends, and bends over backwards to ensure merchants are happy! Chosen Payments rarely has merchants cancel (less than 2%) and if a merchant wishes to cancel, which has an agreed upon early term fee, CP rarely charges the fee. However in the event a merchant terminates their signed agreement for no just cause and CP must charge a fee it has never been $1000 and is always within the industry standard fee for terminating an agreement early.

It seems to me that this is a fake post 
as there is absolutely no truth or facts about Jeff as a person or Chosen Payments as a company. This complaint in my opinion is generic and shows animosity as well as a personal attack on the CEO Jeff Brodsly, I immediately believe this to be a disgruntled previous staff member abusing the internet and making false accusations. With that being said; I too challenge the author to say who they are and provide greater detail, or facts, so Chosen Payments and the readers of this report can make a fair assessment of their truth and belief. 

To the reader, thank you for taking the time to look deeper into this complaint and the validity of such.
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#4 REBUTTAL Owner of company

False Statements and Internet Misuse by an Undisclosed Person

AUTHOR: Chosen Payments - (United States of America)

Chosen Payments understands that we all live in a world where individuals can write and post just about anything on the internet which might affect a business, in some cases adversely. Before the internet, if an author of such a writing defamed a company or made false statements with regard to a companys business practices, he could be held accountable through the legal process to back up the claims with facts or otherwise face liability for damages for any harm suffered by the company as a result of such claims. In modern times, this may no longer be the case as individuals, having ulterior motives, use aliases or anonymously post false and defamatory information regarding a company in an attempt to influence public opinion.

Chosen believes that to ensure the veracity of allegations against a reputable company like Chosen Payments, the author of this post which disparages, defames and asserts claims regarding the companys integrity, should stand behind his post and disclose who he is and any business with whom he is associated. This would allow the reader of such a post to consider its source, the reputation of the source regarding his integrity and penchant for honesty, and evaluate to what extent the source may have a motive to fabricate facts concerning Chosen Payments and its Principal, Jeff Brodsly. For example, it would be important to know if the source is a former disgruntled employee and/or a competitor whose motivation for the post has nothing to do with an honest assessment of the company, but, as in the case of the employee, a motive to disseminate false and disparaging information because of some perceive grievance he might have with Chosen and, in the case of a competitor, gain some economic advantage to solicit prospective customers of Chosen for their business. In both instances, by the source coming forward and identifying himself, the reader can make his or her own judgment with regard to whether the post has any validity. Moreover, the source could be held accountable for any publicly made claims which turn out to be false or defamatory. Of course, the source would have absolutely nothing to be concerned with if all the facts in the post concerning Chosen and its principal are true since the truth is an absolute defense to any claims Chosen might have arising out of a post for defamation or trade liable. Chosen believes hiding behind a fake name proves the illegitimacy of this posting and does not give the public viewers, or Chosen Payments, a proper way to respond to the accusations in the post. Accordingly, Chosen Payments challenges the person who posted this to come forward and state who he is, what business he is in and give greater detail about his experience if it is indeed legitimate. If so Chosen Payments will then have a fair opportunity to defend this post.

Despite this challenge, Chosen is confident that the source will not come forward since the source knows the information he posted is false and by identifying himself as the author of the post, he will be held legally accountable to Chosen and Mr. Brodsly for these statements. We ask the readers of this post to consider this in evaluating these false and defamatory facts and statements regarding Chosen Payments and its principal, Jeff Brodsly.

A few facts false facts we would like to immediately note are;

Chosen Payments has never charged a single Merchant $1,000 for cancelling their account. Shira does not work in a cancellation department nor has she ever spoken to a merchant about canceling their account. The President Jeff Brodsly has been a successful businessman with an impeccable reputation and never once has he be accused of such slanderous traits, nor has he ever received a complaint in his career.Jeff Brodsly was never affiliated with Midwest Merchant Services. The person writing this post claims they have been screwed over however he has not articulated why he feels this waythis lack of any specificity calls into question the validity of this post itself.

In the unlikely event that the author of this post ever comes forward and accepts our challenge to identify himself, Chosen will provide a further rebuttal it deems appropriate in response to any claims advanced by this individual. 
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