• Report: #963707

Complaint Review: Chris Browning with Crown Home Restoration

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  • Submitted: Fri, November 02, 2012
  • Updated: Thu, November 29, 2012

  • Reported By: Charles D — Louisville Kentucky United States of America
Chris Browning with Crown Home Restoration
312 South Fourth Street Suite 700 (Regis only) Louisville, Kentucky United States of America

Chris Browning with Crown Home Restoration Takes money upfront, gives excuses and bogus work dates, keeps the money and stops answering calls. Louisville, Kentucky

*Author of original report: Resolution

*REBUTTAL Owner of company: Work Completed

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Early Summer 2012 we began trying to find a company that would work with us to get a new roof from storm damage via insurance.  We found Crown on HomeAdvisor.com (formerly ServiceMagic.com) and they looked legitimate, sent out a crack team to offer to help us.  Off and on for months we had to fight to get this company and the insurance company together and finally set a date for earl October.  Crown showed up, lead by the man we had come to trust, John, and he did it.  He got the roof for us.  Exhilarated and punch-drunk, we foolishly gave them half upfront, with a promise for an Oct. 18th installation.  Rain pushed that to Monday the 22nd, which became Wednesday the 24th, then Thursday and Friday and then we find out that John and another man we had grown to trust had suddenly left the company.  The owner, Chris Browning--when you could actually get ahold of him--gave us excuses, with fake cough sound effects, and swore and promised dates.  They came and went.  By Oct. 30th, he stopped returning our calls...but not our money or our contract.  Now, I don't believe the company exists at all.  My mother-in-law left a message asking about a roof.  He actually called her back.  She surprised him by asking about our roof...after some awkward silence, he fake apologized and gave excuses, then promised a date, Oct. 31, then Nov. 1.  By now we couldn't get the sales guy Ryan to return out calls either.  Well, I can tell you, we haven't heard from Chris Browning and certainly don't have a roof or our money.  And this guy is BBB accredited and still listed on HomeAdvisor.com, I believe.  We have a neighbor a few streets down that got a roof from them without problems (John handled it).  They were a reputable company a few months ago.  Crown Home Restoration seems to have fallen apart in a matter of days.  If Chris Browning had been professional and returned his calls months ago, we might have gotten a new roof over our kids' heads for the winter, but now it isn't looking so good.

This report was posted on Ripoff Report on 11/02/2012 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chris-Browning-with-Crown-Home-Restoration/Louisville-Kentucky-40207/Chris-Browning-with-Crown-Home-Restoration-Takes-money-upfront-gives-excuses-and-bogus-w-963707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Author of original report

Resolution

AUTHOR: Charles D - (United States of America)

We received our new roof in early November and are very happy with it.  Resolution was reached with Chris Browning and the sub-contractor November 28th.
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#2 REBUTTAL Owner of company

Work Completed

AUTHOR: Crown Home Restoration - (United States of America)

I am sincerely sorry that the work took longer than anticipated and that communication broke down. The roof was completed the first week of November and everything looks great. 
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