- Report: #961765
Report - Rebuttal - Arbitrate
Complaint Review: Christian Brothers Automotive
Christian Brothers Automotive2804 NE Green Oaks Blvd Grand Prairie, Texas United States of America
Christian Brothers Automotive Replacing battery terminals/ Diagnose Grand Prairie, Texas
*Consumer Comment: not mickey
*Consumer Comment: Mickey Mouse Ends
*Consumer Comment: not arguing
*Author of original report: tech as 1986.
*Consumer Comment: cant pull a crimped wire ?
*REBUTTAL Owner of company: Concerned
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Today is October 24, 2012, I had my 94 honda accord lx serviced at your location 2804 NE Green Oaks Blvd Grand Prairie, TX
75050 (Repair order# 3019894). I got more than what I bargained for, I paid the front desk receptionist (DJ) a total invoice of: $478.43 with no problem, exactly at 17:31:59. To double check the work performed, I popped my hood, looked at how the battery terminals were installed and could not believe my eyes, they were not crimp probably. I wiggled on the wires and it started to get loose, I pulled it, it came right out. While I was walking back to the office, your service technician "IVA" , told me he was looking out the window and saw me yanking on my wires with my body and all my strength. He told me I should not have done that! Yes, I yanked it but I did not need to use any strength. [continued below]....
him. I even mention to IVA I will yank on my new car's terminal and guarantee they will not come off. He even got the guts to say "I do not want to fix another car if you yank it out". But, If you can wiggle out the wires and pull them out then you did not do the job of crimping properly.
We both raised our voice on each other for a good 5 minutes. My kids & wife nor any other customer should not have to
hear me 2 parking spaces down. After arguing, I walked back to the office and spoke with DJ about the problem and IVA and I started to bump head for the second time, inside the office while another customer was present! Eventually, IVA had to crimp the wires to the terminals again, and I yanked on it again and this time it was securely tie.
CRIMPING IS SUPPOSE TO BE A ONE TIME DEAL TOO MAKE WIRE LOCKED TIE, AND IF YOUR TECHNICIAN DO NOT UNDERSTAND HOW TO CRIMP BATTERY TERMINALS THEN HE SHOULD NOT BE CRIMPING. I SHOULD NOT HAVE TO RAISE MY VOICE AND BUMP HEADS WITH A COMPANY EMPLOYEE TO HAVE THE PROBLEM RESOLVED. I DID NOT HEAR AN APOLOGY AND IF THIS IS HOW CHRISTIAN BROTHERS AUTOMOTIVE EMPLOYEES HANDLE SITUATION WITH THEIR CUSTOMERS THEN ALL THOSE GOOD REVIEWS ARE NOTHING BUT FAKES.
My car died again same problem like I mention to christian brothers automotive. I checked my negative wire on my starter and found a loose connection. Upon starting it was making spark but not making contact. I cut off the old connection and crimped a new one and it fired right up. I paid $89.95 for diagnose. 2ea battery terminals for $58.72+ 99.83 labor= 158.55 (Terrible job), 2ea. clutch safety switch stopper $18.64 + $79.86 labor = 98.50. Towing 95.00 (understandable).
What is the definition of crimping battery terminals?
Technicians "Iva" - I pulled the wire with all my force. That is why the cables came loose.
Customer "Charlie" - You should not be able to pull any crimp wire off of the neg/post terminals period. Do you not understand that if these where to come loose from the vibration of the road, This can cause a accident.
Technicians "Iva" - You should not even be pulling on these wires.
Customer "Charlie" - You see how the factory have their terminals crimped, Now that is what i call crimping. I couldn't even pull that will all my might.
This report was posted on Ripoff Report on 10/29/2012 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Christian-Brothers-Automotive/Grand-Prairie-Texas-5050/Christian-Brothers-Automotive-Replacing-battery-terminals-Diagnose-Grand-Prairie-Texas-961765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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