• Report: #923545

Complaint Review: Christina Cosmetics

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  • Submitted: Tue, August 07, 2012
  • Updated: Wed, August 15, 2012

  • Reported By: shell — Seattle Washington United States of America
Christina Cosmetics
PO Box1246 Camarillo, California United States of America

Christina Cosmetics Continued to send product after numerous cancellations for over 2 years http://www.christinacosmetics.com/, California

*REBUTTAL Owner of company: Christina Cosmetics Response

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I originally purchased the Christina Cosmetics compact (at the time it was only called Christina Cosmetics since then their product is called "Perfect Pigment.")  I truly liked the make-up, but did not realize that it was a automatic renewal program (read the very, very fine print), and was surprised that within every 30 days I would receive another compact, concealer and lip gloss.  I was literally deluged with the number of compacts that I received, and I had enough make-up to last for years.  Of additional note the first order, only, included a brush which was a rather handy item, but it broke almost immediately.  Due to personal circumstances in my life I did not end up trying to cancel this "deluge" of make-up as I was very sick at the time.  After many calls I finally got in touch with someone in customer service, and they assured me that my auto renewal program was cancelled.  Months went by (btw - I had at least 7 new compacts, in the box un-opened just to give you an idea how much make-up they kept sending and charging me for).  They supposedly only send the make-up every 2 months; whereas it seemed to me that I received a new one once a month.  I even, at one point, said please send me the darker color - that never happened.  Finally, I thought after speaking with someone in customer service the deluge of make-up was over, but boy was I mistaken.

About 4 months went by when all of a sudden it was like a bad nightmare, and the make-up started to come to my house again (remember never another brush over 2 years of this nonsense).  I finally decided that the only way I was going to stop this highly disreputable company from continuing to abuse my credit card was by calling my CC company, and having them close down the card they had the number from, and getting a new credit card number issued.  I also had my CC company document that should this company get any additional charges from Christina Cosmetics that they were unauthorized by me, and should not be allowed to go through.  This was the one, and only thing that stopped Christina Cosmetics from continuing to bill me for make-up I didn't  want, didn't need, and had tried to cancel on numerous occasions.  My cupboard in my bathroom is filled with about 6 more compacts (no brushes lol), numerous concealers and many ugly colored glosses.  BTW - my brush issue I loved the brush (even though it was not high quality because it was convenient to carry in a purse, and the sliding tube allowed you to control the size of the brush - a smart idea).  

All of this said, I was taught a valuable lesson I will never, ever order any item from an infomercial again as they are seem to be of a shady nature.  Quit trying to reach them, and call your CC card company, get a new CC number (closing out your old account so they can no longer charge you), and get a new card making sure your CC company knows that if any future charges come from this company they should be declined as they were not authorized by you.  Although this is a bit of a hassle as you'll be without a CC card for a few days it's well worth it as this company will never stop charging your card as long as they have a valid number.  Last note, I actually did like the make-up, but their business practices were so abhorrent that I would never buy anything from them again.

This report was posted on Ripoff Report on 08/07/2012 05:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Christina-Cosmetics/Camarillo-California-93011/Christina-Cosmetics-Continued-to-send-product-after-numerous-cancellations-for-over-2-yea-923545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Owner of company

Christina Cosmetics Response

AUTHOR: Christina Cosmetics - (United States of America)

At Christina Cosmetics we pride ourselves in providing the best customer service possible. Our auto delivery is an OPT IN ONLY service created to be an easy way for our customers to receive their cosmetics without worrying they might run out before theyve had a chance to re-order. And, its SO easy to customize your auto delivery to the frequency that you desire, up to 365 days. Just go online to www.ChristinaCosmetics.com and click on the customize my order link at the bottom of the page. Each customer has the option to return or exchange their first shipment within 60 days of their purchase, and 30 days for 1 time only orders; hassle free! As stated at the time of purchase each Auto delivery order comes with a Compact, Lip gloss, and Concealer. Brushes and addition items are available to our rewards/auto delivery customers at a discounted rate. The Terms of Service can be found on the Christina Cosmetics website in a 12 point font. Our Customer Service Department is available Monday- Friday from 9a.m.-4p.m. Pacific Standard Time at (800)543-7207. If for some reason you try to call while our office is closed you will receive a voice message stating our hours of operation.
            Unfortunately, we do not have your specific information to see exactly what might have occurred with your account. We looked through multiple zip codes in Seattle to see if we could try to assist you better, but could not. We can only imagine there was a miscommunication or misunderstanding between you and the customer service representative, but again, we have no way of knowing or how to help you without that information. Please call customer service at 800.543.7207. If we find any errors were made on our part we will gladly make any appropriate adjustments.
            
We have always taken our customers questions and concerns to heart and we are happy to announce we have TRIPLED our customer service department to better service you! Our team of customer service representatives are experts in skin care and makeup. We are here to assist you with selecting colors, helping improve your complexion, and getting you the fabulous look that you want with one compact, one brush, in one minute!

Customer Service Team

Christina Cosmetics

 

 

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