- Report: #976888
Report - Rebuttal - Arbitrate
Complaint Review: Christmas Tree Market
Christmas Tree Market14525 Milikan Way PMB 1810 Internet United States of America
Christmas Tree Market Balsam Hil product misrepersentation Internet
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I asked if I would get a new email with the description and was told it might take a little while, but YES I WOULD. When after a few days I DID NOT RECEIVE an e-mail with description I called Christmas Tree Market. They gave me a verbal description and I fould out it DID NOT have LED LIGHTING! I indicated that that was not acceptable and I wanted to
cancel. After further investigation I was told the tree had already shipped and the only thing I could do was return the tree at my own expense plus pay a 10% restocking fee.
I have tried to explain that I was mislead in two additional calls to several levels of supervisors and a supposed escalation to headquarters, but they refused to waive the shipping and return fees or to exchange for a LED lighted tree.
This report was posted on Ripoff Report on 12/02/2012 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Christmas-Tree-Market/internet/Christmas-Tree-Market-Balsam-Hil-product-misrepersentation-Internet-976888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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