• Report: #442136

Complaint Review: Chrysler Financial

  • Submitted: Wed, April 08, 2009
  • Updated: Mon, June 29, 2009

  • Reported By:Nampa Idaho
Chrysler Financial
2050 Roanoke Rd Westlake, Texas U.S.A.

Chrysler Financial Customer Service reps and floor supervisors gave me the run around about my payoff. I called on 3/30/09 for my payoff amount and asked for their wire directions. The informed me of the payoff amount, good for 10 days, but said they didn't accept wire transfers. So they gave me the address to send my payoff to. I received a call from a collector 4/08/09 telling me I am $32.71 short of my payoff. Westlake Texas

*UPDATE EX-employee responds: Another uninformed customer who doesn't listen

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I'm being taken advantage of by Chrysler Financial. My husband and I purchased a new 2004 Dodge Dakota in July 2004. We've been paying faithfully for almost 5 years. My husband joined the Army due to the failing economy to keep us above water becasue he was laid off. When my husband completed basic/AIT he got his bonus it was time to pay off bills. I called on March 30, 2009 to get his payoff amount. Their customer service represenative, Josh, gave me that information and said it was good for 10 days. I was at my brokers office while making that business call. My broker wanted me to get wire instructions so we could wire the money by April 01, 2009. The rep informed me they didn't have wire transfers as an option. So I wrote down the information of where to send my personal check. I wrote payoff in the memo and sent them $7,416.20 and a letter of thanks for doing business. I have had issues with their customer service before, but with a lot of persistance I've got things handled. But should have not had to go through so much headache. They are very hard to understand at times and not nice to deal with. I received a call from a "so called collection agent" on 4/08/09 informing me they recieved my check, but it was not for the full amount. I was driving and could not write anything down. The call came in as "restricted" so I couldn't call back. He told me I still owed another $32.71. I know that doesn't seem like a huge amount, but I paid what I was quoted. I told him I would like to speak to a supervisor. He said he couldn't pacth me through, he didn't have trasferring capabilities. Obviously he was calling from a call center. I insisted on talking to a supervisor. He said he would have one call me back within an hour. That didn't happen. Two hours later I called the 1-800-556-8172 number on my invoices. It went to customer service. After puncing in numbers and being on hold for quite some time they finally came on the line. I explained my situation and that I had paid what I was quoted. The CS rep "Jayla" said, I don't see any record of a payoff quote being given. Therefore you have to pay the $32.71 in order for us to release your title. Now I was ticked. I told her that my husband has been sent to Italy and I will be going soon and need the title to take our POV. We are taking the Dodge with us and we need the title ASAP. She said fine, pay the $32.71 and we will release your title. Now I'm hot under the collar and insisted on speaking to a supervisor. Jayla said, fine you can talk to a supervisor, but they will tell you the same thing. What a crappy way to be treated for paying off our vehichle. Then Ms. Garrison came on the line after holding for about 5 minutes. She had already been breifed becasue she almost immedeatly started in on just pay the $32.71 and they will release the title. I told her I was not going to pay another dime. I gave them what I was told the payoff amount was and sent it to the address I was given by priority mail. We argued for a few more minutes and she hung up on me. So I called back and talked to another CS rep. He put me on hold to talk to another supervisor. Then Ms. Garrett came on the line and I swear it was the same woman. We went round and round and she said fine, don't pay the $32.71 she didn't care, but I would not get my title until I did. I asked for the CEO's name and phone number. She said she could not give me that information. She said that the CEO wouldn't care about my $32.00 or even $32,000 for that matter. I would be a waste of his time. Now I'm ready to have a heart attack. What a horrible experiance. I called my broker and told him what I was going thru. He said it doesn't suprise him, he sees that Chrysler Financial is on the brink of being bankrupt. So, my broker is going to get me a good phone number to call so that I can bypass their so called customer service department. Whey couldn't they give me a customer complaint department? I feel they are just putting me off and taking advantage of my pocket book. What a way horrible to treat Soldiers and their family. Holding our title hostage will not allow us to PCS our POV to Italy, therefore delaying my departure to be with my husband.... who I really miss and have not seen in months.


I'll never do business with them again!!! I was glad to come upon this site to vent and let people know to stay away from doing business with them.

Sky

Sky
Nampa, Idaho
U.S.A.

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This report was posted on Ripoff Report on 04/08/2009 11:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chrysler-Financial/Westlake-Texas-76262/Chrysler-Financial-Customer-Service-reps-and-floor-supervisors-gave-me-the-run-around-abou-442136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Another uninformed customer who doesn't listen

AUTHOR: Anonymousbs - (U.S.A.)

Well first off there is no possible way to wire a payoff to the company. Once again you deal with people who always think they are right no matter the cause. The system has a thing on it that establishes anytime a payoff quote is given. Reps are bound to go by what the system states, it's not necessarily the customer's fault. To be on the safe side always record the conversations with this company. I've seen a lot of wrong doings while i worked for them. When the lady talks about it seemed like the same girl. It probably was the same woman acting as someone else. I've also seen this happen on many cases within the team, because supervisors are consistently busy, so they try to get you to handle issues within your team instead of transferring over to supervisor. Most of the time it's not necessary to talk to a supervisor because yes it is true, the supervisor would have probably said the exact same thing, pay the extra amount because no payoff quote is in the system.
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