- Report: #1061797
Report - Rebuttal - Arbitrate
Complaint Review: Chrysler Group LLC
Chrysler Group LLC1000 Chrysler Dr Auburn Hills, Michigan USA
Chrysler Group LLC Cylinder Head Issue - Pentastar 3.6 Auburn Hills Michigan
*Consumer Suggestion: bad engine
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I purchased a 2012 wrangler in the first part of 2012. today the engine light came on. I took the vehicle into the shop. The vehicle is obviously still under warranty. The dealership stated that the issue was a cylinder head that needed to be replaced. upon further research I discovered that many were having this same issue. As it turns out the part is backordered and a delivery date/installation date cannot be determined. The dealership also stated that they would not recommend that I drive the vehicle.
The root of the issue is the car/engine itself. Jeep appears to be at least somewhat ignoring the problem. The other issue is that this couldn't have happened at a worse time. I am moving at the end of the week. I cannot delay my move for 3 or 4 weeks because of jeep. Jeep is also not willing to assist with a rental car because I am "crossing state lines" they also will not ship my jeep to a dealership where I am moving.
the way I would put it, what would happen to you if you had this problem on vacation?
This report was posted on Ripoff Report on 06/24/2013 07:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chrysler-Group-LLC/Auburn-Hills-Michigan/Chrysler-Group-LLC-Cylinder-Head-Issue-Pentastar-36-Auburn-Hills-Michigan-1061797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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