Today, January 14, 2007, I was at my cousin's party for her son at Chuck E. Cheese's. The party was scheduled for 2:00. The party went fine, other than they were a little nasty about explaining how many birthday cakes were given, due to the number of guests, although we hadn't complained or asked.
My cousin works as a bank teller, lives with my mom, has two kids and doesn't make much. To book this party, she went to the above-listed location, in person. She doesn't have access to the internet, so she went in person, paid the $30 to reserve the date and time and left. No explanation was given to her about the "receipt for the $30."
She went to pay after the party, today, and the $30 was not applied towards the bill. After speaking to a manager after she paid the entire bill today, without the $30 being applied, it was determined that in order for the $30 to be applied, she must bring the receipt with her. I asked why. I was told by the manager that, in order to keep people from simply not showing, the $30 is applied to the bill if they keep the receipt. That way, if they don't show up, the $30 is not returned, but may be used as a gift certificate at a later date.
My cousin did not keep her receipt. She was not told that the $30 would only be applied towards the party if the receipt was in hand. The manager kept saying, "It explains this on the website..." I said, "She wasn't ON the internet, she came in PERSON. Of all of your employees, many of them high school students, are you absolutely sure that they would explain this to someone?" She insisted that her five cashiers were all trained and ALWAYS state that you must bring the receipt with you in order to have the $30 deposit applied.
I said, "Why can't you give her back the $30, then?" She said, "She could show up some other time and use it as a gift certificate or request a refund." I said, "She can't even find it, was NOT told of your policy." We left soon after.
Kansas City, Missouri