• Report: #1121184

Complaint Review: Church Keyboard Center

  • Submitted: Wed, February 05, 2014
  • Updated: Wed, February 05, 2014

  • Reported By: Keys — Pasadena California
Church Keyboard Center
2295 E Foothill Pasadena, California USA

Eschelon Credit Processing Rep Michael Lee Lies about Hidden Fees and Contract in order to sign up Accounts We have been in disput with Eschelon since Dec 2012 They got paid by Northern Leasing who claims we have a non-concelable lease agreement and wants to settle for $2,900. Pasadena California

*Author of original report: Eschelon Merchant & Northern Leasing contacts

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My husband and I own a small business in East Pasadena 

We sell, rent and service keyboards


Nov 2012, we had a visit from a persistent sales agent of Eschelon credit processing, Michael Lee

Lee lied to my husband in order to switch us from our existing online merchant service. He promised to improve our credit card processing fees. There was no mention of a leasing company.  He  said we would receive a card swiping machine that's easy to operate.

By the way, two machines were sent from Eschelon neither of which worked reliably and wasted a lot of my time on the phone w/ their service techs!

Few months later, my husband noticed suspicious charges from Northern Leasing in our bank statements

He immediately did a fee comparison with our former online merchant service and realized quickly that Eschelon fees were 3x more! Lee not only lied to us about lowering fees, he obscured the facts that there was a lease for the equipment. [continued below]....
..... Furthermore, he could not be reached.
We began calling and writing Eschelon directly for clarification  Ms Madina smedina@mymerchantsupport.com agreed to cancel the card processing service in July of 2013
Fast forward today, Febrauray 2014, Northern Leasing rep Herb Holden, Auditing Mgr  866-269-5957 says we signed a non-concealable lease and offers to settle for $2,900.
We believe the only thing we owe them are two worthless terminals
Eschelon did not deliver the service they promised. Their rep was deceitful and did not deliver on his promise. Case of over promised and under delivered. Therefore such contaract is VOID and NULL
According to Lee's  supervisor Eric Gunter egunter@eschelonms.com 877-449-4285 Lee is still employed by eschelon as sales agent in Los Angeles area.
Be warned of deceitful sales agent, Michael Lee, Eschelon and Northern who are in cahoots to do bad business.

It's good to see many posts at ripoffreport.com on Eschelon and Lee

I'm also looking into our local TV investigative news agencies to get the word out.


This report was posted on Ripoff Report on 02/05/2014 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Church-Keyboard-Center/Pasadena-California-91107/Eschelon-Credit-Processing-Rep-Michael-Lee-Lies-about-Hidden-Fees-and-Contract-in-order-t-1121184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Eschelon Merchant & Northern Leasing contacts

AUTHOR: Fraud Victim - ()

Church Keyboard Center is victimized and harrassed by the following:

Michael Lee

Independent Sales Agent




Eschelon Merchant Services

8125 N 23rd Ste 200  Phoenix, AZ  85021




Northern Leasing Systems Inc

132 West 31st St 14th Floor

New York, NY 10001-5095



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