Ciba Vision claims they have a rebate running for their Air Optix line of contact lens. I use the Night and Day Aqua, which boasts a $30.00 mail-in rebate with the purchase of 4 boxes. They also are offering a $15.00 fitting rebate for an eye exam if you're a first time wearer--combined savings $45.00. I had my eye exam last year, so I was just stocking up on lens and was looking to take advantage of the $30.00 rebate. I purchased my lens, filled out the paperwork, clipped upcs, sent ORIGINAL reciepts, followed the directions exactly. I check on the status of my rebate, a month later by the way, to find out they've denied my rebate, stating that I needed to provide eye exam information.
I read over the rebate form again and again, making sure I'm not missing something before I email them. The form is set up in such a way that you check off which rebates you're interested in--the fitting rebate, the quantity purchase rebate, or both. In the terms and conditions it states "offer is limited to one fitting portion and one quantity rebate per person". It goes on to say "only new wearers to the brand are eligible for the fitting rebate", so I'm thinking it has to be a mistake and I email them.
A few hours later I get a staged response, "We apologize however it appears as though we are missing the eye exam receipt information needed to process your reward. If you attempted to mail in your eye exam receipt it does not appear to have arrived or could not be read, or was not an itemized receipt." No one even bothered to read my email where I explained why I didn't provide eye exam information and that I wasn't after that rebate. Technically, I wouldn't even apply for the fitting rebate because I'm not a new wearer to the brand. It was clear that they were not interested in resolving the issue, or reading what I had to say for that matter.
I understand that in the grand scheme of things $30.00 isn't something to go crazy over, but I did spend over $180.00 in contacts lens with the ultimate goal of getting the rebate. No where on the rebate form does it state having to have an eye exam AND purchase quantity in order to qualify.. if that were the case, then why itemize the rebate? I'm more frustrated than anything, it shouldn't be that difficult to get a freaking rebate. It's a shame because I really like the contacts and their solutions, but this has just left such a bad taste in my mouth.