• Report: #209726

Complaint Review: Cicuit city

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  • Submitted: Wed, September 06, 2006
  • Updated: Fri, September 08, 2006

  • Reported By:Los Angeles California
Cicuit city
Circuit city.com , Illinois U.S.A.

Circuitcity ripoff False advertisement Illinois

*Author of original report: Circuitcity.com Ripoff/ False Advertisement

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I decided to purchase a Sony vaio notebook PC from Circuitcity.com and did not recieve what I had purchased. The product recieved arrived in spanish from the software to the keyboard. Therefore I called them up as soon as possible and filed a complaint. All I wanted at the time was to get an English version of the product for they had commited a mistake. So I left the corporate manager a message giving him a full explanation of what had occured leaving him my email address, home phone number and cell.

He then managed to get a hold of me after I tried so hard. He said this is clearly what I had bought and I replied to him I purchased it in English and it arrived in spanish. All I wanted I told him was to get the product that was advertised to be recieved and it was not. It was not what I had ordered because it was all in comple spanish. He kept stating this was what i ordered but its not.

I then told him this is clearly false advertisement and i wanted the English Version I had ordered. But he said they didnt have anymore English versions and these were the only availible. After explaing to him I told him I wanted a refund but he said I was to be charged $ 200 restocking fee since the product purchased was for $1,721.46, 15% restocking fee. Or he said i could upgrade the product.

At this time all I want is my full money back and nothing more please help me out.

Raul
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 09/06/2006 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cicuit-city/Illinois/Circuitcity-ripoff-False-advertisement-Illinois-209726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Circuitcity.com Ripoff/ False Advertisement

AUTHOR: Raul - (U.S.A.)

I have not gotten help from anybody. I need to resolve this matter because Circuit city falsely advertised a product to get rid of a product they knew would be difficult to do so. At this point all I want is my full refund back. The corporate manager at circuit city who I spoke to and does not want to accept the mischief they have caused appears to be located in Illinois. His name is Donald Garner and work number is (804) 527-4000 extension 58-8446 & his email is Donald_Gardner@circuitcity.com
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