- Report: #141395
Complaint Review: Cig4u
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| Cig4u www.cig4u.com
Internet U.S.A. |
|
Cig4u ripoff for $31.00 CDN Isreal Or Phillipines Internet
*Author of original report: mistaken blame
*UPDATE Employee: Blame lies elsewhere
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Ripped off for $31.00 CDN.
All that happens now when you try to send an e-mail or contact the phone support line is the e-mail bounces back because their mailbox is full and their phone support is a recording asking you to leave a message which obviously is never returned.
Glad to see you are spreading the word about scam artists like this. Wish there was another way to get back at them so they will think twice about doing this again (or more importantly still)!!
Oh, I forgot to mention that I tried to track them down through their ISP and sent them a message as well, but it seems as though they are headquartered in Israel and I got no response from this route as well.
Howard
Toronto, Ontario
Canada
All that happens now when you try to send an e-mail or contact the phone support line is the e-mail bounces back because their mailbox is full and their phone support is a recording asking you to leave a message which obviously is never returned.
Glad to see you are spreading the word about scam artists like this. Wish there was another way to get back at them so they will think twice about doing this again (or more importantly still)!!
Oh, I forgot to mention that I tried to track them down through their ISP and sent them a message as well, but it seems as though they are headquartered in Israel and I got no response from this route as well.
Howard
Toronto, Ontario
Canada
This report was posted on Ripoff Report on 05/03/2005 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cig4u/internet/Cig4u-ripoff-for-3100-CDN-Isreal-Or-Phillipines-Internet-141395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
mistaken blame
AUTHOR: Howard - (Canada)
SUBMITTED: Friday, August 05, 2005
This is the message I received from Amber at cig4u.com explaining why I did not receive my carton of cigarettes.
"Dear Howard Prince,
With reference to your comments on ripoffreports.com, you may redirect your complaints to your own Customs Department. Your carton of cigarettes was returned to us by them last week, yes a full five months after it was shipped to you. We receive a great many parcels back from Canada because your Customs department choose not to deliver them and neither do they have the common courtesy to let our customers know that their orders have been seized and returned to sender.
You have been refunded $21.95 for your order and you will be seeing this on your credit card statement very shortly.
Therefore, please remove your comments from this website as we have not ripped you off in any way, shape or form.
Best Regards,
Amber Collins
Customer Service
www.cig4u.com
"Dear Howard Prince,
With reference to your comments on ripoffreports.com, you may redirect your complaints to your own Customs Department. Your carton of cigarettes was returned to us by them last week, yes a full five months after it was shipped to you. We receive a great many parcels back from Canada because your Customs department choose not to deliver them and neither do they have the common courtesy to let our customers know that their orders have been seized and returned to sender.
You have been refunded $21.95 for your order and you will be seeing this on your credit card statement very shortly.
Therefore, please remove your comments from this website as we have not ripped you off in any way, shape or form.
Best Regards,
Amber Collins
Customer Service
www.cig4u.com
Respond to this report!
What's this?
Here is a copy of the email sent to Howard today:
Dear Howard XXXXXXX,
With reference to your comments on ripoffreports.com, you may redirect your complaints to your own Customs Department. Your carton of cigarettes was returned to us by them last week, yes a full five months after it was shipped to you. We receive a great many parcels back from Canada because your Customs department choose not to deliver them and neither do they have the common courtesy to let our customers know that their orders have been seized and returned to sender.
You have been refunded $21.95 for your order and you will be seeing this on your credit card statement very shortly.
Therefore, please remove your comments from this website as we have not ripped you off in any way, shape or form.
----------------------
So, as you can see many Canadian citizens are at the mercy of Canadian Customs departments as are many those residing in many other countries around the world. We are not psychic and cannot presume that any missing order has been seized and will be returned, therefore, we can only act as and when returns are received. If Howard had contacted us we could have informed him of this possibility.
Dear Howard XXXXXXX,
With reference to your comments on ripoffreports.com, you may redirect your complaints to your own Customs Department. Your carton of cigarettes was returned to us by them last week, yes a full five months after it was shipped to you. We receive a great many parcels back from Canada because your Customs department choose not to deliver them and neither do they have the common courtesy to let our customers know that their orders have been seized and returned to sender.
You have been refunded $21.95 for your order and you will be seeing this on your credit card statement very shortly.
Therefore, please remove your comments from this website as we have not ripped you off in any way, shape or form.
----------------------
So, as you can see many Canadian citizens are at the mercy of Canadian Customs departments as are many those residing in many other countries around the world. We are not psychic and cannot presume that any missing order has been seized and will be returned, therefore, we can only act as and when returns are received. If Howard had contacted us we could have informed him of this possibility.
Respond to this report!
What's this? 
