- Report: #333708
Report - Rebuttal - Arbitrate
Complaint Review: Cigarrest A.K.A. Loving Essentials
Cigarrest A.K.A. Loving Essentialscigarrest.com Vista, California U.S.A.
Ciggarrest A.K.A. Loving EssentialsCigarrest A.K.A. Loving Essentials Read the fine print, and don't expect a refund!!! Customer service is non-existant! Vista California
The product is basically a big box of wintergreen gum, a multivitamin and and a bottle of little mint flavored chew tabs. It includes an instructional CD-ROM and "self help" book. None of these products are designed to "wean" the smoker off of cigarretes, as is commonly instructed by most doctors, nor do they contain ANY nicottene, which is needed in an effective stop smoking program. Simply put, it's a cold turkey method that appears to be really flashy.
At any rate, I sent the product back, at my cost, using thier return authorization procedures, and then called a few days later to check the status of my refund. Interestingly enough, the product had not shown up, though the USPS said it did. The following week I spoke to another customer service lady that said the product had arrived on the previous Wednesday (last), which was odd because it was only shipped on Tuesday, using 2 day priority (which we all know takes 3 days anyway).
So the lady proceeded to tell me that refund would be issued within 24-48 hours. After I had informed her that the time frame for that had already passed, she stumbled her way through what I can only imagine was a coreographed line of excuses, and told me that my refund should be seen today.
When I said that was not acceptible and that I wanted to talk to a supervisor, I was told that none were available and that a message could be left and I would be contacted between 8am and 5pm today. Interestingly enough, they close up shop at 4pm.
I then checked my bank account and saw the charge from "Loving Essentials".
Good for me, bad for them, the charge was declined. Ironically enough, becuase of insuficcient funds! The card I use is a pre-paid type, and I only put money on it, when I want to use it. Now, Google "loving essentials" and stick your head in the oven.
Come to find out, the "loving Essentials" is a partner in crime company, that Cigarrest uses to snatch money from folks. The charge IS authorized, because when you sign up for Cigarrest, the fine print lets you know that you WILL be charged $69.00 from Loving Essentials, as part of a support program.
You recieve no further product from any company, for anything. But you lose some money you may have thought you had. Another wierd thing, they charged the original shipping price of $6.95, over the course of 7 different transactions, some for less than 50 cents.
In the end, this product is a total sham. It is advertised as something it most certainly is not. I still have some of the product left, for anyone interested in taking a look for legal purposes. Another strange thing, the woman's voice on the TV commercial, sounds strikingly similiar to the customer service lady's voice. STAY AWAY FROM CIGARREST!!! Thier product to quit smoking is about as effective as a kick in the crotch, and the financial headaches that come along with it are about as fun as that same kick.
This report was posted on Ripoff Report on 05/20/2008 09:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cigarrest-AKA-Loving-Essentials/Vista-California/Ciggarrest-AKA-Loving-EssentialsCigarrest-AKA-Loving-Essentials-Read-the-fine-print-333708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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