- Report: #409704
Report - Rebuttal - Arbitrate
Complaint Review: Cigarrest
Cigarrest170 Eucalyptus Ave Vista, California U.S.A.
Cigarrest Use of credit card scam Vista California
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On ordering I was told that I would receive a free 30 day supply. Eventually I did recieve 2 seperate shipments of thier products.
I was never told that if I decided I did not want the product I was to return the shipments.
When I discovered that they had put 2 charges of $99.00 each on my credit card, I called and only then did they tell me I needed to return the shipment if I did not want it. However, I was told on ordering that I could call the 800 number if I did not want further shipments. Nothing about returning what I had already received.
Upon calling about the charges to my card was then told that I had to return the product within 30 days of receiving, which I had not done so it was to late to get reimbursed for the November charges of $198.00.
I still had 1 box unopened which they said I could still return and both payments would be reimbursed. Also cancel the account. This was first call.
Today looking at my credit card bill for December I found they had charged me 2 more payments of $99.00.
So I again called the 800 number and was told that there was nothing they could do about November charges, but I could still return the partial used products as long as there were at least 30 day supply left, and be credited 1 charge of $99.00.
Now I just spent $16.00 to return the unopened box. Why could they not tell me to also include the partial shipment first call as well?
By now they have scammed me for over $400.00 for thier so called free offer trial!
Do I have any recourse?
This report was posted on Ripoff Report on 01/08/2009 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cigarrest/Vista-California-92084/Cigarrest-Use-of-credit-card-scam-Vista-California-409704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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