Cigarrest Complete Rip off and liars to boot if you like your money Do NOT BUY California
Well, to start. This free 30 day trial program is not free. They keep on charging your account over and over again. I am currently out 400+ dollars becuase of this company. I was never told that I would be charged anything on my card.
I called back in the first 30 days and told them to cancel the program. From there I had not realized that they had already charged my card 2 times in the total amount of 109 and change. They told me that I didn't need to send the product back and that I was taken care of.
One month later. I was charged 2 times AGAIN for 109 and change. Upon realizing this 2 weeks before Christmas I called the company and they apparently had no notes on my account that I had called before. At this point severely upset I told them what the previous rep had told me. They called me a liar and hung up. Calling back again. I spoke with someone new. At a new office. I asked to speak with a supervisor and they said that they didnt have one and that they worked from home. I hung up. Calling again. I Call and reach a new call center. Were they tell me that they are going to look into my account and call me back.
2 days later. No responce. I call back again. Telling that person that I am not getting off of the phone until action is taken only to be hung up on. At this point I am really upset. I am still out 400+ dollars and I have been hung up several times and lied to about being called back. I called again. This time I finally got someone who would have seemed to have given a hoot. I talked to them explained my situation and they said that they would look into this and give me a call back... I said no... I will hold. (being at work at the time my boss did not appreciate this). She gets back on the line and tells me that i never sent the package back and that now it is too late becuase they apparently have a cut off time of returns. And aside from that they said that they sent out two shipments to me.
I recieved one package. ONE! I told her that there must have been some mistake. And they gave me a tracking # which supposedly went to my house. Only one package delivered. From that point i was charge for product that was never recieved and I could not send it back after being lied to and hung up on and after frustration, I am still out 400+ dollars.
Simi Valley, California
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