- Report: #1049558
Report - Rebuttal - Arbitrate
Complaint Review: Cincinnati Bell
Cincinnati Bell Billing Scammers with Terrible Customer Service Cincinnati Ohio
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I moved to the Cincinnati area a year ago. Decided to go with Cincinnati Bell for my cell phone and internet. I decided on a wireless plan that was supposed to be a budget plan. I had their service called "Connect 5" so that I could call several numbers without penalty (I had also had a home phone through them which I had turned off).
I noticed that the billing seemed to be confusing. Even when the bill seemed high I paid it anyway (mistake number one). Recently I had an outrageous bill charging me about $200 dollars for so called off peak calls...these calls were to numbers on my Connect 5 which I always updated and monitored it very closely in order to not get a high bill. Once I noticed this, I called in to have the phone contract canceled and to keep the internet on. I also explained that the data charges for the internet were not legit because the phone would access the internet while being in my purse. I asked to be switched over to prepaid! They agreed to keep internet on, charge me a disconnect fee for canceling my contract, and set me up on prepaid. The prepaid account was supposed to be available within 8 hrs.
So this is where things get frustrating..one day I am sitting on the computer and the internet doesn't appear to be working and when I tried to make a phone call to family, the Cincinnati Bell message comes on and then I knew that my phone was cut off....they were asking for over 260 for the past due amount. I said well you know you never acknowledged that I dispute the bill..not only did they ignore that, they never ported the number over to a prepaid account after stating that it would be...so there I am talking on the phone like I have unlimited access! Mind you I actually talked to them 2 times about my account being prepaid so now is the 3rd attempt.
I had to literally go off on the rep after leaving me on hold to get back on the phone and not even have a solution. I screamed and said you need to put a supervisor on. The supervisor finally agreed to get rid of the ridiculous charges as long as I paid the remaining 99.00. Well I paid the 99.00 and the phone was turned back on but the internet was still off. I had to wait until the next day and call back again because you can't get help after a certain hour with turning the internet back on. So once again I find out the phone still hadn't been put on prepaid.
Now I have to wait 24 to 48 hours for prepaid to kick in which is very different from the original 8 hours. I think in the end once I get time and money I will leave the internet on and get a prepaid line with someone else. The customer service rep even made an attempt to persuade me to stay in a contract. I was stupid enough to have a lame wireless plan on a contract with a low budget phone this long. I also have this fee I have been paying which is showing a home phone icon which I don't have a home phone anymore which is approximately 6.00 a month.
This experience has me afraid to even just pick up the phone until I know the prepaid kicks in since they still have me on my lame plan until then.
This report was posted on Ripoff Report on 05/09/2013 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cincinnati-Bell/internet/Cincinnati-Bell-Billing-Scammers-with-Terrible-Customer-Service-Cincinnati-Ohio-1049558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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