• Report: #1173069

Complaint Review: Cincinnati Bell

  • Submitted: Thu, August 28, 2014
  • Updated: Thu, August 28, 2014

  • Reported By: Liz513 — Cincinnati Ohio
Cincinnati Bell
Nationwide USA

Cincinnati Bell Double-Billing Cincinnati Ohio Nationwide

*Author of original report: Update - Cincinnati Bell Double Billing

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My husband, Mark, and I were long-time customers of Cincinnati Bell.  We bundled our phone, internet, and cable with them.  However, we decided, after they were acquired by (or sold their wireless service to) Verizon that we wanted to switch to AT&T for telephone service.  

We switched in July 2014 and were assessed two early termination fees (one for $155 and one for $205). However, in August, the month after we terminated our telephone service, we were slapped with a bill for $865. We were not only charged two early termination fees, we were also double-billed for telephone service for August 2014 AFTER we had already canceled.  

We were also slapped with an $80 "carryover" charge from July's bill.  But I paid July's bill in full, which is reflected in my online account.  So, in total, we were overcharged $465.  

No one has been interested in helping us.  We've been disconnected and otherwise refused assistance.  Now, we cannot pay the bill and will likely be sent to collections.  

Consumers beware - check your bills if you terminated early with Cincinnati Bell because they could double-charge you like they did us.  I welcome any efforts by Cincinnati Bell to resolve these charges because I am, in no way, trying to cause trouble.  But I do not know where else to turn.  

Thank you. 

This report was posted on Ripoff Report on 08/28/2014 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cincinnati-Bell/nationwide/Cincinnati-Bell-Double-Billing-Cincinnati-Ohio-Nationwide-1173069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Update - Cincinnati Bell Double Billing

AUTHOR: Liz513 - ()

I filed a report about Cincinnati Bell asking for help.  I paid two early termination fees in July 2014 for two wireless telephones totaling $350.  I thought it was over and done with because the ETF is supposed to represent your "penalty" for terminating early.  No, Cincinnati Bell punished me again.

I received a bill for August 2014 - the month following my termination - for the full balance of what would have been due had I not terminated.  It was not prorated, nothing.  So my bill totaled $865.  I do not understand how they can assess an early termination fee AND bill you - un-prorated - for another full month.  It is billing on a terminated contract.  I disputed it with them, and they sent me a curt, cut-and-paste reply as follows:  

"We do remind you every  month through your  monthly billing that when terminating wireless service,  the charge for the service plans and features will not be prorated for the partial month of service  and  customers  will be charged the full monthly service fees for the cancelled line/s. "

So I terminated a contract - was assessed a "penalty" for doing so supposedly representing the damage they suffered as a result of the termination AND then got slammed with a full month's bill.  How is this legal?  IS this legal?

I welcome any effort by Cincinnati Bell or an attorney to resolve this because it is underhanded, wrong, and I'm not convinced even legal.  Please feel free to contact me about legal action or any other resolution.




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