- Report: #1173069
Report - Rebuttal - Arbitrate
Complaint Review: Cincinnati Bell
Cincinnati Bell Double-Billing Cincinnati Ohio Nationwide
*Author of original report: Update - Cincinnati Bell Double Billing
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My husband, Mark, and I were long-time customers of Cincinnati Bell. We bundled our phone, internet, and cable with them. However, we decided, after they were acquired by (or sold their wireless service to) Verizon that we wanted to switch to AT&T for telephone service.
We switched in July 2014 and were assessed two early termination fees (one for $155 and one for $205). However, in August, the month after we terminated our telephone service, we were slapped with a bill for $865. We were not only charged two early termination fees, we were also double-billed for telephone service for August 2014 AFTER we had already canceled.
We were also slapped with an $80 "carryover" charge from July's bill. But I paid July's bill in full, which is reflected in my online account. So, in total, we were overcharged $465.
No one has been interested in helping us. We've been disconnected and otherwise refused assistance. Now, we cannot pay the bill and will likely be sent to collections.
Consumers beware - check your bills if you terminated early with Cincinnati Bell because they could double-charge you like they did us. I welcome any efforts by Cincinnati Bell to resolve these charges because I am, in no way, trying to cause trouble. But I do not know where else to turn.
This report was posted on Ripoff Report on 08/28/2014 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cincinnati-Bell/nationwide/Cincinnati-Bell-Double-Billing-Cincinnati-Ohio-Nationwide-1173069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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