- Report: #1145790
Report - Rebuttal - Arbitrate
Complaint Review: Cinemanow
Cinemanow Cinemanow.com Never replies to contacts, sells products that can't be viewed. Internet
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I have rented and purchased movies from this company, and several times have been unable to actually view them. Rented movies appear in the library, but cannot be viewed on any of my devices. Purchased movies suddenly have a lable on them "Licensor Restricted" and you can't watch the movie or even view the web page. When you attempt to contact the company, the response was as follows: (1) Via Email - They never replied to any of my emails. (2) By phone - Always closed - Or when you actually get a live person after being on hold for ages, you start speaking and are suddenly disconnected. (3) Support Ticket - I recieved an automatic confirmation of my submission, and never heard another word. (4) Online Chat - No matter what I asked about, it was always my fault for having used up all my access. Even on movies I had never had the opportunity to watch after renting, or on movies I had supposedly purchased. My understanding of purchasing something is that the purchaser owns access to the product, whether a physical product, or a license to watch a product, BUT not to cinemanow. To them you are just a sucker willing to give them money.
Whatever you do, don't rent or buy from this company, as eventually they will RIP you off no matter what they promise you.
The one time I actually contacted somebody, and they admitted they had messed up, last summer, they promised a credit to my account to get a replacement. Well almost a year later I am still waiting.
This report was posted on Ripoff Report on 05/11/2014 06:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cinemanow/internet/Cinemanow-Cinemanowcom-Never-replies-to-contacts-sells-products-that-cant-be-viewed-I-1145790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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