• Report: #263228

Complaint Review: Cingular - ATT - SBC

  • Submitted: Wed, July 25, 2007
  • Updated: Sun, February 24, 2008

  • Reported By:Corona California
Cingular - ATT - SBC
www.cingular.com Corona, California U.S.A.

Cingular - ATT - SBC Cingular did not honor my contract of free mobile to mobile minutes. ripoff Corona California

*Author of original report: They STILL charged me for minutes that were suposed to be included in my plan.

*UPDATE Employee: Voiding your contract?

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Back in 2003 I was solicited over the phone to have my cell phone service integrated into my SBC home phone service. It sounded like a convenient plan so I signed up. Everything seemed fine until I received my bill in Feb. 2004. All of a sudden my bill that normally ran about $40-$50 a month had shot up to $141. I paid it but the March bill had shot up to a whopping $443. I figured out that I was being charged for mobile to mobile minutes that were suppose to be included in my plan.

I called & was told that it would be taken care of. It wasnt. My April charges were $166. By this time I had paid them over $500 in the past two months. On closing of my final bill in May of 2004 according to them I still had a balance due of $822. That was after adding in early termination fees even though they had voided our contract by not honoring their side of the contract.

For months I continued to call them. In the mean time Cingular ended up selling to ATT and there was nobody to talk to about it anymore. Now it is on my credit report & I have filled a report with the BBB. I had the credit agency that bought the account do research in to it and they didnt come up with anything other than a paper saying that I owed SBC $846. Nothing about where the charges came from. The account wasnt even with SBC it was with Cingular but it shows on my credit report as a home phone.

Now my hands are tied. It is the only bad thing on my credit but I cant fathom paying for it because it was so unfair. I have spent so many hours talking to people about this and trying to fix it but Cingular has now changed hands again. How convenient.

Corona, California

This report was posted on Ripoff Report on 07/25/2007 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cingular-ATT-SBC/Corona-California-92883/Cingular-ATT-SBC-Cingular-did-not-honor-my-contract-of-free-mobile-to-mobile-minutes-263228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

They STILL charged me for minutes that were suposed to be included in my plan.

AUTHOR: Heather - (U.S.A.)

Regardless of your comments in defense of Cingular/SBC/ATT, I was STILL charged for mobile to mobile minutes that were supposed to be INCLUDED in my plan. That is not fair of them to do just because they are a big company and can get away with it. No matter how you look at it. In addition I continued to try and contact them numerous times for ALMOST A YEAR to try and resolve this issue. Of the numerous times I contacted them and the many hours I spent trying to get a hold of someone that could help me with this not one of the times did they actually call me back like they said they would.
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#2 UPDATE Employee

Voiding your contract?

AUTHOR: Att Advocate - (U.S.A.)

if you have a contract with a company and you have a problem, you need to call and get the problem resolved. you said you called, they told you it'd be taken care of and the next month it wasnt. now this could be caused by your billing cycle.

you're billing cycle is the 23rd of july to the 22nd of august.
you call on july 24th with a problem.
even if they fix it that day, your calls are still billed from the 23rd of june to the 22nd of july (the month prior) and your monthly service is billed from the 23rd of july to the 22nd of august (a month in advance).

if you get upset and cancel the service before they have an opportunity to send you a bill reflecting the changes, then you did void your contract.
read your contract again. like all contracts for all companies, its there to protect the company. if you have a problem, you need to let 1-2 bills go by for the change to show.
and you also have to read your bills on a monthly basis. thats why they are there.

you said you got one bill, and just paid it. then you got a higher bill and called in to fix it. the following bill was lower, but by then you cancelled the service and was billed a fee. this means you didnt let enough time fo by for the changes to show. the company could have fixed the charges, but once you left...you accepted them.
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