- Report: #251903
Report - Rebuttal - Arbitrate
Complaint Review: Cingular Wireless - At&t Wireless - Motorola
Cingular Wireless - At&t Wireless - Motorola15 East Midland Ave Paramus, New Jersey U.S.A.
Cingular Wireless - At&t Wireless - Motorola sent me a raz'r with defective earspeaker as a replacement for same defect and will not replace it ripoff Paramus New Jersey
*UPDATE Employee: Report the issues right away
*Author of original report: ATT Cingular made good on the phone issue
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I finally got the phone replaced in January of 07 while still under warranty after many phone calls and passing the buck, "you're not the account holder etc; your phone is not under warranty after 30 days etc". In March 07 I noticed the same problem with the refurbished phone. I put up with the problem because it did not occur all of the time. Now the earpiece and keypad sound is silent and I cannot seem to reset it by volume controls, resetting, turning off and on etc.
I spent 5 hours on the phone with troubleshooting, warranty service and customer service and was told I must pay $175. for early contract termination fee or pay $154.00 for another refurbished phone with an additional two year contract, or pay out of pocket full price for a new phone of my choice.
I cannot get free upgrade until November 07 or cancel my contract until February 08, but must live with a defective phone which I can only hear if it is on speaker phone. I asked for any alternative which was cheaper than $175. and was told there is nothing they will do for me.
This report was posted on Ripoff Report on 06/02/2007 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cingular-Wireless-Att-Wireless-Motorola/Paramus-New-Jersey-07652/Cingular-Wireless-Att-Wireless-Motorola-sent-me-a-razr-with-defective-earspeaker-as-251903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.